Kingsley Erhatiemwonmon

I am a results-driven Virtual Assistant with 4+ years of experience providing exceptional administrative and customer support in fully remote environments. At Edo Innovative Hub, I successfully balanced dual responsibilities as an Administrative Assistant and Customer Support Representative, managing calendars, coordinating appointments, organising high-volume email inboxes, maintaining accurate CRM records, and resolving client inquiries efficiently.

Skilled in Google Workspace, Microsoft Office, CRM systems, and project management tools such as Asana and Trello, I thrive in fast-paced remote teams, ensuring seamless workflow, timely communication, and high client satisfaction. I am highly organised, detail-oriented, and proactive, with a proven ability to improve operational efficiency and deliver professional support to executives and clients across global time zones.

My core skills include:

• Email & Live Chat Support
• Technical Support & Troubleshooting
• CRM Management
• Help Desk & Ticketing Systems
• Order Processing & Account Support
• Customer Retention & Conflict Resolution
• Remote Team Collaboration
• Appointment and Scheduling
• Email Management
• Travel Arrangement and Itineraries

I am experienced with CRM platforms, help desk software, Slack, Zoom, and other cloud-based collaboration tools. I understand SLA compliance, proper ticket documentation, and workflow efficiency to ensure no customer issue is left unresolved.

I am self-motivated, detail-oriented, and highly organised. Working remotely has strengthened my time management, accountability, and proactive communication skills. I adapt quickly to new systems, work effectively across time zones, and maintain high service standards without supervision.

I am committed to delivering reliable, professional, and results-driven customer support that enhances customer satisfaction and operational efficiency.