King

King Lovestrong Managerial/ Supervisory Warner Robins, GA 31093- Dedicated professional with 12 years of experience managing a full team of workers in a variety of environments, along with 17 Years of customer service management, and 17 years of customer service. Assisted agents with outstanding vision, leadership, communication, increased sales, and organizational skills is a talent that has proven to reward and encourage those trained under me to seek higher levels of promotion. Demonstrated exceptional leadership ability and ingenuity in developing a positive work environment by building and mentoring highly effective teams. Confidently directs implementation of key policies and procedures, with expertise in critical areas including regulations, performance management, establishing/setting financial goals, and resolution of employee issues and corporate HR concerns. I am a passionate leader that strives for excellence in all that I do. I have a proven track record of reaching and excelling at goals that are presented to me and my team. Willing to relocate to: Macon, GA - Savannah, GA - Atlanta, GA Authorized to work in the US for any employer Work Experience Assistant General Manager KFC JRN - Perry, GA July 2019 to Present Duties include the day to day operations of high volume restaurants and focusing on excellent guest relations and high quality service and cleanliness. Qualified candidates must be able to provide leadership, excitement, enthusiasm, and a positive mental attitude. We are looking for individuals with a strong work ethic, who can communicate effectively, are self-motivated and interested in an exciting career in the restaurant industry. Three to five years management experience in the food industry is preferred. You must be able to work a flexible schedule, Including days, evenings, weekends and holidays. JRN INC offers competitive salary and benefits. is offered by JRN INC, a Tennessee based company in the business of owning and operating restaurants trading under nationally recognized YUM brands. No phone inquiries please. We are an equal opportunity employer. Store Manager Superlube - Tallahassee, FL January 2019 to Present Lower, Upper, & CSR Certification. I utilized computer training and data entry, mechanical, inventory quality assurance protocols, customer service, leadership, and time management training. Supervised several teams of employees while cultivating performance and efficiency, cash countdown, and ensure all financial reports and sums of money are secure. Proactive and accurate updates/review of procedures and policies, scheduling of employees, ordering parts, and monitor expenses. Supervise employees and guide their daily activities to ensure goals & performance meets company requirements. Collaborate with vendors for parts and service. Maintained working relationship between company partners. Encourage a culture of diversity, learning, and unity between management and employees. Web Designer/ CEO/ Operations Manager Designs By King - Warner Robins, GA October 2012 to Present PHP coding, Java Coding, Website Development, Graphics, Design, Website Monitoring and Analysis, Branding, Small Business Advertising, Website Maintenance, Social Media Marketing, with HTML and CSS, customer service, handle customer complaints, customer follow-up, create and design flyers, create postcards. I also analyze situations, managing cost, planning, client and vendor relations, planning site design, time management, quality assurance, creating landing pages using Wordpress, and marketing business. CS Supervisor VTrips - Jacksonville, FL January 2018 to December 2018 Supervised customer service department, resolved conflict, problem resolution, established rapport with internal and external customers, collaborate with vendors, monitor progress, established goals, engineered projects of efficiency for the company, hired and interview potential employees, in addition to the daily activities of customer service. Collaborate with vendors, other errors, accounts payable and accounts receivable, performance improvement and prevent issues. Supervised 10-25 employees. Shift Manager Motel 6 - Albany, NY March 2008 to August 2011 Greet and assist customers, check in and out of rooms, confirm housekeeping, maintenance, and other departments run according to company guidelines, update/create weekly schedules, resolve customer conflict, ensure all financial reports and sums of money are secure, hire/train new employees, other anything else that could arise from customer-oriented issues. Accomplish established goals, train and monitor, discipline & reward employees with the appropriate measures. Supervised 4-6 employees. Additional Work Experience 1. Restaurant Management: 5years 2. Logistics: 2 years 3. Teaching/Educating: 1 year 4. Warehouse Shift Lead: 2 years 5. Retail Management: 3 years 6 Loading and Stocking: 2 years Education Diploma in Operations Management Alison - Work at Home August 2019 to August 2019 High School Diploma Gadsden Technical Institute - Quincy, FL May 2002 Associate in Business Administration Schenectady Community College - Schenectady, NY Bachelor's in Music Production Full Sail University - Winter Park, FL Master's in Christian Counseling Clarity International Christian University - Tallahassee, FL Doctorate in Divinity Clarity International Christian University - Tallahassee, FL Doctorate in Theology Clarity International Christian University - Tallahassee, FL Skills • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • correspondence (Less than 1 year) Excel (10+ years) highly organized (10+ years) Microsoft Office (10+ years) MICROSOFT SHAREPOINT (Less than 1 year) Drilling On-Site Call Center (3 years) Customer Service (10+ years) CSR (10+ years) Customer Support (10+ years) Data Entry (10+ years) Management (10+ years) Supervisor (10+ years) Performance Management (10+ years) Monitoring (10+ years) Recruiting (10+ years) Human Resources (3 years) Leadership Development (10+ years) Billing (3 years) Sales (6 years) Organizational Development (10+ years) Office Management (10+ years) Personnel Management (10+ years) Relationship Management (10+ years) Evaluations (5 years) Scheduling training Inventory Payroll Operations • • • • • Microsoft Word Inventory Management Word retail sales Team Building Publications The Perfect Marriage June 2014 Ever wanted to know how to have a perfect marriage? 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Additional Information AREAS OF EXPERTISE • • • • • • Maintain Pleasant Positive attitude Performance Management Organizational Development Handling refunds, credits, generate reports for owners and distributes workload Take over 500 inbound calls monthly Microsoft Office Suite-(Word, Excel, PowerPoint, Outlook email and calendar, SharePoint • Developing and Implementing training programs • Ability to coach and reinforce • Take Escalated calls and manage Email Correspondence • Ability to make decisions • Team Leader) • Great written and oral communication skills • Supervised employee’s, administrative, and customer service personnel are resulting in 95+ percentile compliance of quality control and deadlines upon evaluation. • Proven Increased Sales & Production • Results-Oriented Supervisor • Detail Oriented, • Highly Motivated