King Nnaji

KING NNAJI PROFESSIONAL SUMMARY Dynamic and persuasive Sales and Customer Service Professional with a strong background in BPO, Real Estate, and FinTech environments. Known for converting leads into loyal customers through empathy, clarity, and persistence. Over the years, I’ve learned how to balance numbers with human connection—closing deals while genuinely helping people solve problems. I thrive in fast-paced teams where performance, positivity, and growth go hand in hand. CORE COMPETENCIES ● Inside Sales & Lead Generation ● Customer Relationship Management (CRM) ● Inbound & Outbound Call Handling ● Quote Presentation & Negotiation ● Objection Handling & Deal Closing ● Customer Retention & Upselling ● Time Management & Multitasking ● Collaborative Team Player PROFESSIONAL EXPERIENCE Sales & Customer Experience Associate — BPO Industry Jan 2022 – Sept 2025 ➢​ Handled a high volume of inbound leads daily, building quick rapport and turning interest into scheduled appointments. ➢​ Consistently exceeded weekly conversion targets while maintaining strong customer satisfaction scores. ➢​ Delivered accurate service quotes, explained value propositions clearly, and followed up until the deal closed. ➢​ Recognized for calm professionalism and positive energy during high-pressure situations. Inside Sales Representative — Real Estate Firm (Remote : Ontario) Mar 2020 – Dec 2021 ➢​ Generated, qualified, and nurtured leads for property sales and rentals through inbound inquiries and targeted outreach. ➢​ Developed deep product knowledge to guide clients through pricing, location, and value comparisons. ➢​ Closed multiple six-figure property deals by focusing on trust, transparency, and service excellence. ➢​ Worked closely with marketing and operations to improve sales scripts and lead conversion strategy. Customer Success Specialist — FinTech Startup (Remote : Dubai) Jan 2018 – Feb 2020 ➢​ Served as the first point of contact for new and returning customers, ensuring smooth onboarding and support. ➢​ Upsold premium financial services by identifying customer needs and aligning them with product benefits. ➢​ Assisted with resolving billing issues and technical inquiries, improving retention and brand trust. ➢​ Played a key role in refining the customer journey and increasing renewal rates by 20%. EDUCATION Bachelor’s Degree in Political Science [National Open University], [Benin City, State] HIGHLIGHTS & RECOGNITION ➢​ Consistent top-3 sales performer across teams ➢​ Recognized for “Customer Service Excellence” in both BPO and FinTech roles ➢​ Praised for strong communication, reliability, and natural leadership in team environments REFERENCES Available upon request.