Kimwell Sapioc Tandoc

I am a customer service and operations professional with 9 years of experience in support, team leadership, and process improvement. I’ve helped customers with everything from tech issues and billing questions to fraud checks and post-sales support—always aiming to make their experience as smooth as possible.

Over the years, I’ve grown from taking support calls and/or chats to leading teams, handling escalations, and helping drive performance. I’ve worked with global brands like Microsoft and UGG, and companies like Majorel and Sutherland, where I learned the value of clear communication, teamwork, and staying customer-focused.

Whether I’m writing emails, coaching a team, or digging into reports, I’m all about solving problems and making things work better—for both the business and the people it serves.