Kimverly Atinen

Hi! I’m Kimverly, a highly skilled Customer Service and Hospitality professional with over 10 years of experience supporting clients, guests, and teams in fast-paced environments. I specialize in providing excellent customer support, administrative assistance, and virtual assistance, combining strong communication, problem-solving, and organizational skills to deliver outstanding results.

Throughout my career, I have worked in hotels, restaurants, front office operations, and healthcare accounts. Most recently, I served as a Customer Service Representative at Sagility, assisting healthcare members with inquiries, claims, and billing while maintaining accuracy, confidentiality, and a high level of service. This role strengthened my ability to handle sensitive information, resolve issues efficiently, and ensure client satisfaction, all while managing multiple tasks in a professional manner.

My hospitality background has given me extensive experience in guest relations, administrative support, and operations management. I am highly skilled in coordinating schedules, handling client communications, managing bookings, and providing smooth support for executives and teams. I am known for being reliable, detail-oriented, and approachable, with the ability to adapt to changing priorities while maintaining professionalism.

In addition to my operational and customer service expertise, I excel in multitasking, problem-solving, and workflow optimization. I thrive in both independent and collaborative environments, and I am passionate about creating seamless experiences for clients and ensuring that teams can work efficiently. My combined experience in hospitality and administrative support makes me a strong candidate for roles such as Executive Assistant, Virtual Assistant, Customer Service Specialist, and Hospitality Support.

I am highly motivated to provide value to clients and employers by delivering timely, accurate, and personalized support. I enjoy streamlining processes, managing communications, and handling tasks that allow businesses to operate smoothly. My goal is to help clients save time, reduce stress, and enhance their customer and guest experiences.

If you are looking for a professional who can combine strong hospitality standards, administrative expertise, and customer-focused service, I am confident that I can exceed expectations. I am committed to providing reliable, efficient, and high-quality support, ensuring that your business and clients receive the attention and care they deserve.