Kimon Hatzi
Senior Program & Engagement Manager | Enterprise Transformation | ServiceNow | Cloud & AI-Enabled Platforms Orlando, FL
Selected Program Impact
• Led enterprise initiatives ranging from $1.4M to $187M+ in scope and budget
• Directed cross-functional teams of 10–30+ engineers, architects, and analysts
• Improved delivery velocity by 20–30% through execution standardization and Agile adoption
• Served as execution lead for multi-cloud migrations (AWS, Azure, GCP) aligned to enterprise reference architecture
• Delivered programs in regulated environments including HIPAA, SOC2, and enterprise data governance
Professional Summary
Senior Program & Engagement Manager with 15+ years leading enterprise-scale technology and transformation initiatives for Fortune 100 organizations across media, healthcare, and telecom.
Proven track record delivering $10M–$180M programs spanning ServiceNow implementations, cloud migrations, enterprise architecture, and GenAI-adjacent platforms, serving as the primary point of accountability between executives, clients, architects, and engineering teams.
Known for stabilizing complex programs, aligning stakeholders, and converting strategy into measurable, production-ready outcomes.
Core Competencies
• Project & Program Management (Agile/Waterfall)
• Client & Stakeholder Engagement
• Portfolio Ownership
• Cross-Functional Team Leadership
• Cloud Migrations (AWS, Azure, GCP)
• GenAI delivery
• Budgeting & Forecasting ($100M+ programs)
• Change & Risk Management
• Infrastructure Modernization
• Scaled Agile (SAFe), PMP-aligned governance
Professional Experience
Sr. Technical Project Manager – Enterprise Architecture & Platform Delivery
[Consultant] Walt Disney DXP- Architectural Practices Technology – Orlando, FL | Jan 2024 – Jan 2026
• Owned execution coordination across enterprise architecture initiatives supporting parks, resorts, and core platforms
• Served as primary delivery interface between principal architects, engineering leads, and executive stakeholders
• Translated architecture principles and standards into actionable roadmaps, delivery plans, and governance checkpoints
• Managed cross-team dependencies, risks, and trade-offs to ensure on-time delivery while protecting long-term platform integrity
• Enabled leadership decision-making through clear status reporting, risk visibility, and execution metrics
Sr. Technical Project Manager – Technology Studio Infrastructure
[Consultant] Walt Disney Imagineering (WDI) – Orlando, FL | Jul 2021 – Dec 2023
• Led 11-engineer infrastructure delivery team across modernization and automation initiatives within WDI’s Digital Arts Studio
• Owned planning, execution, and delivery of concurrent infrastructure workstreams aligned to Disney’s digital transformation roadmap
• Standardized execution and tracking processes, reducing delivery variance by 20%
• Provided executive-level reporting on progress, risks, and dependencies across initiatives
Sr. Technical PM – Reference Architecture & Systems Engineering
[Consultant] Disney Parks, Experiences and Consumer Products – Orlando, FL | Aug 2020 – Jun 2021
• Led enterprise system migrations to AWS, Azure, and GCP in alignment with reference architecture standards
• Acted as execution lead across 10+ stakeholder groups, balancing speed, architecture compliance, and delivery risk
• Increased project velocity by 25% through Agile execution discipline, backlog hygiene, and dependency management
Sr. Technical PM & Service Delivery Manager – Database Engineering [Consultant] Disney Parks, Experiences and Consumer Products – Orlando, FL | Jun 2016 – Apr 2020
• Owned delivery and service execution for 15-database-engineer team supporting enterprise data platforms
• Led modernization initiatives ranging from $1.4M to $187M, including cloud migration and architecture redesign
• Strengthened governance and compliance across sensitive environments (HIPAA, SOC2, data quality controls)
• Served as escalation point for delivery risk, production stability, and stakeholder alignment
Sr. Business Intelligence Analyst
[Consultant] GEHA (Government Employees Health Association) – Lee’s Summit, MO | Oct 2015 – Jun 2016
• Functioned as a liaison between business units, technology teams and support teams to ensure technical compatibility and user satisfaction. Document current state process flows. Delivered analytics and reporting (SSRS) supporting multiple business units. Led UAT and facilitated adoption through user training and documentation.
Lead Technical PM – Strategic Programs & Business Architecture
[Consultant] Charter Communications HQ – St. Louis, MO | Jan 2015 – Sep 2015
• Led Phase IV of a $32M CRM (Gateway) program used by 6,000+ agents across the U.S.
• Delivered 30%+ improvement in application performance by leading response tuning initiatives.
• Directed business architecture workstream and financial forecasting efforts.
Implementation Lead – Operational Systems Healthcare
[Consultant] Cerner Corporation – Kansas City, MO | Apr 2014 – Jan 2015
• Delivered PowerChart, FirstNet, and SurgiNet implementations at major hospital systems.
• Conducted specialty workflow training for physicians and identified development gaps.
• Managed go-live support and system performance monitoring.
Sr. Project Analyst II / SME – Customer Care Technology
Sprint Corporation HQ – Overland Park, KS | Feb 2009 – Mar 2014
• Provided leadership across performance analytics for 85+ call centers and 1,100+ retail locations.
• Functioned as SME for compensation rules engine (BRM), integrating with SAP payroll.
• Delivered executive KPIs and dashboards for 48,000+ frontline users.
Product & Client Support Manager
Tekniq Data – LogicBright CRM (SaaS) – Overland Park, KS | Feb 2007 – Jan 2009
• Grew subscriber base by 42% and revenue by 58% in in FY 07’-08’ through product enhancements.
• Led team across product, engineering, support, and marketing to deliver CRM features and client training.
• Defined performance metrics to drive efficiency and user satisfaction.
