Kimie Beathrize Lareza

KIMIE LAREZA EXECUTIVE VIRTUAL ASISTANT --San Jose Del Monte, Bulacan, Philippines SYSTEM FAMILIARITY Slack Trello Canva Zoom Capcut Facebook Youtube Instagram Shopify Notion Microsoft Office QUALIFICATION SUMMARY Detail-oriented Virtual Assistant with 5 years in high-pressure call center environments, skilled in customer service, CRM tools, and remote support. Known for delivering efficient, confidential, and professional assistance with a proactive mindset and strong communication skills. Ready to transition into executive support, bringing clarity, organization, and precision to scheduling, meeting coordination, and administrative tasks. PROFESSIONAL EXPERIENCE Technical Service Representative VXI | AT&T| Telecommunications TRAINING & CERTIFICATIONS REAL ESTATE Basics of Real Estate: Home Buying & Selling Transaction Management MLS Circulation and Management Transaction Coordination Handling Objections Lead Management: Tom Ferr y Scripts Buyer & Seller Leads FSBO Leads Expired Leads Circle Prospecting Leads January 2020 – March 2023 •Diagnose and troubleshoot technical issues with clarity and empathy •Escalate complex issues to higher-level support or engineering teams when necessary •Maintain deep knowledge of company products, services, and system configurations •Accurately log all customer interactions and resolutions in the CRM or ticketing system Customer Service Representative Alorica| T-MOBILE | Telecommunications MAY 2023 – APRIL 2025 •Resolve complaints and concerns efficiently while maintaining a positive customer experience •Actively listen to feedback and relay insights to improve service quality, represent the brand voice and values in every interaction ADMIN&MARKETING Graphic Design: Canva WordPress Management Creative Writing for Blogs Social Media Marketing: Facebook Ads Email Management Calendar Management •Participate in training sessions to stay updated on the product knowledge and service techniques •Handle customer inquiries via email, chat, phone, or social media with professionalism and empathy