Kimeng Favour Bongnyu

Favour Kimeng CONTACT PROFILE Virtual Assistant who functions as an operational extension of leadership, not just support. With 6 years backing C level executives in SaaS and EdTech, I streamline complex calendars, inboxes, travel, CRM systems, and workflows to protect time and eliminate friction. I anticipate needs before they surface, bring structure to high volume operations, and maintain audit ready systems leadership can rely on. The result is simple: fewer bottlenecks, faster execution, and a business that runs with precision without constant oversight. WORK EXPERIENCE International Scholarship and Tuition Services(ISTS) -- Virtual Assistant Nov 2023- Jan 2026 Program management firm providing scholarship and tuition solutions to nonprofits and education partners Yaounde, Cameroon Coordinated demo and stakeholder calendars with a 98% attendance rate by conducting proactive readiness checks and confirmations. Maintained 100% audit-ready CRM records tied to routes, inspections, and deliverables, reducing data entry rework by 25%. Authored Standard Operating Procedures (SOPs) for administrative intake, routing, and deliverable packaging to lower handoff errors by 18%. SKILLS Built dashboards tracking SLA adherence and queue aging to improve forecasting accuracy for the operations team by 20%. Supported cross-functional teams by turning feedback into clear action plans with assigned owners and strict deadlines. Executive communication Trained new coordinators on internal systems and processes, shortening ramp time Business writing by 35% while improving first-pass quality. Strategic negotiation Relationship management Project coordination Process improvement CRM management (HubSpot, Salesforce) Pipeline maintenance Calendar and schedule management Monitored queue aging and coverage metrics to ensure all service level agreements were consistently met or exceeded. Managed the quality control of intake data to ensure all downstream inspections and deliverables were accurate. Facilitated communication between education partners and internal teams to resolve operational bottlenecks quickly. Executive gatekeeping AI tools (ChatGPT, Notion, Clay) Web research MoGi Group Workflow automation (Zapier, Asana) July 2019 - Oct 2023 Data analysis Virtual Assistant Dashboard reporting Global provider of video game localization, community support, and QA solutions Market research Lead profiling Managed and optimized the CEO's calendar to prioritize revenue-driving Email and outreach writing partnerships and focused work blocks, improving deal velocity. Cross-functional teamwork Drafted client-facing proposals, memos, and announcements with brand-aligned Document proofreading tone, boosting engagement with global partners. Compliance tracking Scheduled and tracked strategic meetings across Product, Localization, and Client Budget and expense tracking Success teams, ensuring alignment on initiatives. Travel and event planning Translated executive meetings and brainstorming notes into actionable plans with Vendor coordination clear timelines and ownership across departments. Time management Strengthened communication between remote teams and leadership, reducing Task prioritization misalignment and smoothing project workflows. Problem solving Maintained CRM hygiene in HubSpot by updating lead statuses, merging Confidential handling duplicates, and meticulously documenting next steps. Fast tech adaptation Researched emerging developers and publishers to generate accurate prospect SOP documentation lists that supported business development efforts. Global communication Built weekly revenue and project dashboards to flag risks, improve visibility, and support cross-functional accountability. Enforced deadlines for strategic initiatives by tracking deliverables and following up with key stakeholders. SOFTWARE Microsoft Office Suite EDUCATION Google Suite Trello Sharepoint BSc. Sociology and Anthropology Zoho CRM Zapier Helpdesk Calendly LANGUAGES English (Expert/Native) French (Fluent) Google Trends SEMrush Salesforce Hubspot Clay Apollo.io Eventbrite Hootsuite Tableau Chat GPT Claude Grok Basecamp Notion Mailchimp Flashdesk Dropbox Gannt Chart Appfolio Todoist Trello Asana Google Workspace RingCentral Zoom WhatsApp Business Pipedrive Adobe Spark Post Adobe Lightroom ClickUp Canva Agorapulse Socialbee Process St. Discord Slack WordPress Sprout social DialPad Talk Nextiva BusinessComm. Suite