Kimberly Wilson

Kimberly Wilson Team member with interpersonal communication skills and clerical talent to meet employee and client needs. Reliable and dynamic with the judgment and knowledge to handle a variety of everyday tasks. Lot 1166 3rd Whale Way, Braeton Phase 3 Portmore, St. Catherine -- EXPERIENCE REFERENCES Keith Ryan & Co. Ltd — Administrative Assistant ​Nigel Lindo - Workforce February 2023 -May 2023 Manager- -. - Processed correspondence, documents, and reports to support ​Dale Henry - Facilities Accountant and Managing Director. Manager- -. - Filtered incoming phone calls and emails, escalating only highest ​Venecia Sharpe - Customer priority inquiries to executive leadership. Service Expert- (876) - Handled sensitive and business confidential information following -. proper procedures. - Handled general office tasks, independently completing a variety of basic and routine clerical and secretarial work. CERTIFICATES HR Dynamix - Making the Ibex Global Limited — Quality Analyst transition from Staff member March 2021 - June 2022 to Supervisor - Monitored call procedures to keep call flow consistent and in line with Nonpareil Consultants Network standardized policy on the account. - Strategies for Effective - Interpreted survey results, recognizing patterns to generate more positive feedback. Supervision: Strategies for Success - Wrote, updated and enforced quality control operating procedures to maximize compliance with internal and regulatory requirements for both clients and customers. - Worked closely with Associates to understand products and how to correctly assist with such. EDUCATION Convent of Mercy Academy — Humanities 2010 - 2017 Hilo Food Store — Senior Customer Service Representative - CAPE Law -Units I & II September 2019 - September 2020 - CAPE Sociology- Units I & II - Monitored work of numerous team members to assess and improve quality, service times and customer satisfaction ratings. - Assisted with product returns, damaged items and warranty claims. - Ensured all end of day tasks were completed inclusive of the necessary cleaning, sanitation and closing protocol for the supermarkets. - Substituted as Duty Manager for Stores in case of Absences. - CAPE History- Units I & II - CAPE Caribbean Studies - CAPE Communication Sequential & Biometric Solutions Limited — Receptionist May 2017 - January 2018 - Greeted guests promptly and consistently set a professional tone with friendly assistance. - Accepted incoming mail and routed to appropriate staff. - Prioritized workload independently to reliably meet deadlines. - Calculated and quoted rates for customers and documented choices using an internal system. Duties and Responsibilities 2010 - 2017 - Studies Student Council Representative - Student Government Body - Prefect - Ms. Alpha - Convent of Mercy Academy. - Vice President Interact Club - Secretary Tourism Action Club