KIMBERLY SABALBORO MORALES
PasigMetro
City, Metro
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|-Pasig City,
ManilaManila
1602 |-
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Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality
service and unparalleled support. Proficient in customer service best practices and
related options. Dedicated Customer Service professional with knowledge of
service delivery and proven multitasking abilities. Committed to maintaining
professional relationships to increase profitability and drive business results.
Skills
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Paperwork Processing
Information Security
Product Knowledge
Scheduling
Call Management
Computer proficiency
Problem-Solving Abilities
Active Listening
Problem Resolution
Work History
Customer Service Representative
08/2023 - 06/2024
Carelon Global Solutions
• Enhanced customer satisfaction by promptly addressing and providing
accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty
and repeat business.
Customer Service Representative
Concentrix
01/2023 – 07/2023
• Streamlined call center processes for improved efficiency and reduced wait
times.
• Assisted customers in payments, troubleshooting and activating phone.
Loan Officer
03/2022 – 11/2022
Negros Women for Tomorrow Foundations.
• Improved loan processing efficiency by streamlining application procedures
and documentation requirements.
• Assisted clients in selecting appropriate loan products for their needs,
resulting in higher customer satisfaction.
Education
Bachelors in Public Administration
Camarines Norte State College
Reference
Alexis Aurellana-
Colleague
