Kimberly Rysan Pote
Virtual Assistant
Customer Service
Appointment Setter
Account Manager
Admin/Social Media Management
Contact
Phone
-
Email
-
Experience
-
P3 HVAC SOFTWARE
Virtual Assistant
Call warm and cold leads to schedule an appointment.
Assist with successful onboarding of clients and be their point of contact for any
concerns.
Train and assist onboarding clients to fully understand and familiarize with the
process.
Education
2021
Bachelor of Science in
Tourism Management
The National Teachers College
Expertise
Calendar and Email Management
Social Media Management
Data entry
Manage emails and schedule appointments.
Create contents and post to social media platforms.
2016 - 2021
TELUS INTERNATIONAL PHILIPPINES
Customer Service Representative
Acknowledged and resolved customer’s complaints and file billing disputes while
maintaining an empathetic and professional attitude.
Reviewed transaction histories critically into resolving billing inquiries and resolved
device issues and network issues related to customer account management.
Checked prepaid card balance and processed refund and credit.
2014 - 2016
SITEL PHILIPPINES
Customer Service Representative
Assisted customers with their billing inquiries and subscriptions.
Promoted available products and services fit for the customer’s needs.
Resolved and troubleshoot customer technical issues.
Customer Service
Language
English
Reference
Muckaert Jeffer Viola
Implementation Manager, TELUS INTERNATIONAL PHILIPPINES
Phone: -
