Kimberly Rossette

Kimberly Rossette Manuel General Virtual Assistant --Mandaluyong City Philippines ABOUT ME SKILLS I have a strong foundation in organizational skills, time management, and multitasking, which I believe are essential Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for success in this role. Through my previous experiences, I Excellent communication skills, both written and verbal and communication tools, allowing me to effectively manage Strong organizational and time management abilities Familiarity with various virtual meeting platforms (Zoom, Skype, Google Meet) Ability to prioritize tasks and work efficiently in a virtual environment Experience with data entry and basic bookkeeping have developed proficiency in various software applications projects and coordinate tasks efficiently. I am highly adaptable and committed to continuous learning, which I believe will enable me to quickly grasp any specific processes or systems used by your company. WORK EXPERIENCE- CUSTOMER SERVICE REPRESENTATIVE Knowledge of social media management and content scheduling Assisted customers via live chat and emails resolving inquiries Strong internet research skills Adaptable and quick to learn new tools and systems Provide customer support. offering technical assistance and regarding order status, reunds and returns. troubleshoiting for accounts issues and hardware products to a diverse customers. Maintained a customer satisfaction rating of 95%+ throughout EDUCATION INFANT JESUS MONTESSORI General Academic Strand GLOBAL ACADEMY Bachelor of Science in Toursim Management employment, consistently exceeding performance metrics. handled a high volume of customer inquiries, consistently achieving a customer satisfaction score REFERENCE Ralph John Lopez Datamatics-