Kimberly Rose Jacob

Kimberly Rose Jacob CONTACT INFO Phone - Email-Address Plaridel, Philippines, 3004 PROFESSIONAL SKILLS Graphic design using Canva Time management Inbox management Organizational skills Attention to detail Adaptability and flexibility to changing situations Verbal and written communication skills SOFTWARE EXPERIENCE MS Office (Word, Excel, Outlook, PowerPoint) WPS Office (Writer, PDF, Spreadsheet) Google Workspace (Docs, Meet, Drive, Sheets, Gmail) Zoho One (Mail, Learn) Kerio Mail SAP Crystal Reports Nitro PDF Pro Dropbox Canva Zoom Skype Facebook Instagram WORK EXPERIENCE OFFICE CLE RK Philippine Statistics Authority | March 2016 October 2016 Encoded customers' information into the system Provided customer service support consultation TRANSACT ION PROCESSING ASSOCIATE Accenture Inc. | January 2017 - March 2018 Assigned to the Enrollment and Billing Department Determined the effective date, plan coverage, and term date of the subscribers QUALITY CONTROL REPRESENTATIVE iFive Inc. | July 2018 - June 2020 Reviewed and classified medical charts before submitting them to the clients Consistent Top Performing Agent SUBJECT MA TTER EXPERT iFive Inc. | June 2020 - August 2021 Assigned to handle supervisor-level medical charts Assisted the teams with their process inquiries Consistent perfect scorecard achiever QUALITY ASSURANCE SPECIALIST iFive Inc. | August 2021 - August 2023 Assessed and audited the work of the agents Conducted QA talks monthly and attended meetings with the clients and operations team Consistent perfect scorecard achiever EDUCATION POLYTECHNIC UNIVERSITY OF THE PHILIPPINES June 2012 - April 2016 Bachelor of Science in Information Technology REFERENCES Provided upon request