Kimberly Rose Blanco Sarno

KIMBERLY ROSE B. SARNO Cavite City, Philippines | - |- www.linkedin.com/in/kimberly-rose-sarno-a/ SUMMARY A personable and trustworthy Account Executive performing in a fast-paced sales department. Bringing forth a proven history of fostering client relationships in order to maximize sales volume. Adept at business development and seeking new opportunities from a wide range of clients. Skilled in assessing client drive and implementing programs that best foster that drive. TECHNICAL SKILLS: • Proven ability to use customer relationship management (CRM) software for client data tracking and analysis • Advanced knowledge of key accounting concepts and principles • Proficiency in Microsoft Excel, Word, and PowerPoint • Ability to develop and maintain positive client relationships • Superior written and verbal communication skills • Ability to work independently or as part of a team • Knowledge of local, state, and federal tax laws • Self-motivated with the ability to work under pressure • Strong analytical and problem-solving skills • Keen attention to detail and accuracy • Understanding of financial reports, budgets, and financial statements. PROFESSIONAL EXPERIENCE Phone Beasts Real Estate Virtual Assistant March 2012- November 2015 ∙ Increasing efficiency and accuracy of data entry. - Developing efficient systems for managing communication between various stakeholders and ensuring that all messages are delivered in a timely manner. ∙ Providing timely, comprehensive support to customers and real estate agents. ∙ Ensuring documents needed for sale or lease transactions are always accurate and up to date. ∙ Generating detailed reports and analysis of market trends. ∙ Tracking the performance of real estate listings and working to improve their visibility and profitability . Pasadena Clinic Group Medical Biller June 2012-November 2015 ∙ Processing Aetna, Athena and other insurances for their insurance billing. ∙ Schedule appointments of patients. ∙ Developed innovative strategies for improving efficiency in the billing process. ∙ Recruited and trained a team of 5 medical billers in the organization. ∙ Received an award from the insurance company for the high quality of billing services provided. ∙ Assisted in resolving payment disputes with insurers and clients without compromising revenues. International Business Machines Travel and Expense Pre-Auditor January 2015- March 2017 ∙ Review expense reports and supporting documentation to ensure they comply with company policies, IRS regulations, and other applicable laws. ∙ Communicate with employees regarding any discrepancies between their expense reports and the business rules and procedures. ∙ Analyze data to ensure the accuracy and completeness of reported expenses. ∙ Verify the accuracy of the calculations on travel expense reimbursement forms. ∙ Identify areas for improvement in the expense report process and recommend changes. ∙ Perform audit procedures to ensure compliance with corporate travel and expense policy. ∙ Reconcile expense accounts for payment and approval. ∙ Monitor and review daily/monthly expenses and analyze spending trends. ∙ Document audit findings and resolve issues. Citibank Customer Solutions Officer April 2017- December 2019 ∙ Respond accurately, quickly, and professionally to customer inquiries. ∙ Evaluate customer needs and provide appropriate solutions, products, and services to meet those needs. ∙ Ensure customers understand the terms of their accounts and assist with any changes to these terms. ∙ Resolve customer disputes, handle complex escalated customer phone calls and address customer complaints. ∙ Upskill customers with new offers, products, and services. ∙ Cross-sell bank products and services to meet customer needs and generate additional revenue. ∙ Monitor customer accounts for suspicious activity and report any potential fraud. ∙ Maintain up-to-date knowledge of banking regulations and processes. ∙ Refer customers to other departments as needed. Sunlife Canada Client Customer Care December 2019 (Seasonal Account) ∙ Ensure that customers receive timely and effective customer service. ∙ Respond to customer inquiries in a friendly and professional manner. ∙ Identify customer needs and provide solutions to meet those needs. ∙ Resolve customer complaints quickly and effectively. ∙ Develop relationships with customers and build loyalty. ∙ Stay up to date on all products, services, and policies offered by the insurance provider. ∙ Maintain accurate records of customer interactions, transactions, comments, and complaints. ∙ Ensure compliance with all applicable insurance regulations and statutes. Provide accurate and timely billing information to customers. Process payments and update customer accounts accordingly. Go2 Accounts Executive August 2019-September 2022 ∙ Create detailed business plans designed to attain predetermined goals and quotas ∙ Manage the entire sales cycle from finding a client to securing a deal ∙ Unearth new sales opportunities through networking and turn them into long-term partnerships ∙ Present products to prospective clients ∙ Provide professional after-sales support to maximize customer loyalty ∙ Remain in regular contact with your clients to understand and meet their needs ∙ Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation ∙ Negotiate agreements and keep records of sales and data ∙ ∙ Arsenic Social Media Coordinator for Only Fans Model October 2022-December 2023 Communicating regularly with clients to provide product updates and technical support Addressing client questions and solving issues Assembling promotional material to be sent to new and existing clients Helping managers organize promotional events for the business Managing account budgets and reporting to managers regularly on budget issues Creating work schedules and project plans to meet deadlines Running company social media advertising campaigns. Formulating high-quality novel written and visual content for each social media campaign. Building a social media presence by maintaining a solid online presence. Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers. Managing our online communities to ensure respectful and appropriate engagement. Responding to comments on each of our accounts. Overseeing customer service provided via social media. Analyzing data to determine whether social media campaigns have achieved their objectives. Coaching employees company-wide on content creation best practices. Mak Realty Group Executive Assistant and Concierge in Airbnb December 2023-Ausgust 2024 Responsible for guest communications across all platforms including AIRBNB, VRBO, EXPEDIA, using and setting up templates for auto responses and pre save messages along with faqs. Responsible for adding communication notes to guest bookings for pets and ensure pets are approved by me and pet fees charged. Responsible to for communication notes for guest complaints and maintenance issues and coordination. Responsible for daily reporting and accountability for any complaints, and outcomes, maintenance bookings and new or altered reservations. Cross check guest identification and profiles and ensure guest details, guest count and additional info is correct and correctly charged. Responsible for airbnb resolution centre claims, ensuring any damages, charges or excess cleaning is submitted as an open claim within 2 hours of reporting by cleaners etc. Responsible for assisting guests with trip agendas and be the first line of communication for all guests. Any issues will be troubleshooted prior to contacting me directly. ToolsUsed: CRMs: Hubspot, Go High Level, Freshworks, SAP Concur Dialers: Outreach, Kixie Call, Aloware, Freshcaller, Ready-mode, Calltools Lead Generation: Popstream, Zillow, Zoominfo, Apollo, Rocketreach Communication Tools: Slack, Microsoft Teams, Google Chat, Whatsapp Time Tracker: Clockify, Workfolio, Upwork Time Tracker Medical Biller: Romtix(EHR), Availity and My ability network Social Media Manager: Meta Business Suite, Canva, Capcut, AI Writers