Kimberly Riego

EMPLOYMENT HISTORY Project-Based Non-Linear and Subtitle Editor D-Vision Media Production (2016/2020-pr Present) Subtitling, Scoring, and video editing using Final Cut 10. Customer and Sales Representative KIMBERLY RIEGO CUSTOMER AND SALES REPRESENTATIVE NON-LINEAR EDITOR AND SUBTITLE EDITOR PERSONAL PROFILE I am a professional Customer and Sales Representative with over 5 years of experience providing excellent customer support and building great customer relationships and loyalty. SKILLS & ABILITIES Final Cut 10 Customer Service and Sales Data Entry Email and Calendar Management Office Applications/ G Suite English Proficient Research Events Planning Transcription CONTACT INFORMATION Enagic Philippines Inc. -) Assisted customers and resolved products or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Managed social media account and answered questions and inquiries thru face to face, social media, email, and SMS. Created Offical receipt and Sales invoice using SAP software. Encode and update customer information via the internal system. Created flyers using the Canva application for promos and training. Organized training inside and outside the office. Explained business and compensation plan to potential company's distributor. Technical Support Representative Convergys Philippines Inc. -) Answered incoming phone calls and provided support to callers experiencing issues with their internet connection. Listen and determine the cause of the issue and walkthrough to fixed the problem. Submitted and schedule a dispatched technician to the customer's premise if the issue cannot be fixed over the phone. Logged all the calls answered with necessary details. Office-Based Teacher 51talk Philippines -) Conducted 45 minutes group classes for Chinese students aged 6-60. Encouraged students to engage in a natural conversation by asking questions related to the topic. Correct students' mistakes and commend them for their improvement. English Instructor Associate Winglish Phone Philippines- Cell: --linkedin.com/in/kimberly-riego283b6a124/ Unit 6A #8 Road 2, Highway Hills, Mandaluyong City, Philippines, 1550 Conducted 30-45 minutes group class for Korean students aged 6-20. Correct students’ mistakes and commend them for their improvement. Assessed and logged student progress every two months. EDUCATIONAL HISTORY Polytechnic University of the Philippines Bachelor of Arts in English, 2014