Kimberly Priolo
--Magugpo West, Tagum City, Davao del Norte
Work History
Business Virtual Assistant (December 2020 - March
2023)
Skills
Data Entry
Email Management
Calendar Management
CRM Management
Project Management
Basic Canva Graphics Design
Inbound and Outbound Calls
Email and Chat Support
Tools
Communication Tool: Gmail, Outlook,
Slack, Microsoft Teams, Skype, Ring
Central
Video conferencing tools: Zoom,
Google Meet
Scheduling & appointments tools:
Google Calendar, Calendly
Project management: Trello, Hubstaff
Tasks, Asana, Monday
CRM: Salesforce, Phone Burner,
ClickUp, Zendesk
File sharing and document
management tools: Dropbox, Google
Drive, Sharepoint
Bookkeeping: SquareUp
Social Media: Facebook, Instagram,
LinkedIn
Other tools: Canva, Google Word,
Spreadsheet, Excel, Microsoft Word,
LastPass
Education
University of Mindanao Tagum
College (undergraduate 2018)
Bachelor of Science in Business
Administration
Managed calendars, appointments, and emails
for clients, ensuring effective time management
and schedule coordination.
Prepared detailed reports on production to
support data-driven decision-making.
Addressed employees' administrative queries
promptly, ensuring smooth operations within the
organization.
Managed time efficiently in order to complete all
tasks within deadlines.
Created basic graphics, captions, and scheduled
posts for Facebook and Instagram.
Handled client accounts receivable and
expenses, ensuring accurate financial records
and timely payments.
Efficiently managed orders, from placement to
delivery, ensuring customer satisfaction and ontime deliveries.
Updated and maintained the CRM system to
track client interactions and improve customer
relationship management.
Monitored order status and coordinated with
delivery drivers to ensure timely and accurate
deliveries.
Handled inbound and outbound calls, providing
exceptional customer service and support.
Customer Service Representative (July 2020 December 2020)
Minted - Collective Solution
Maintained a positive, empathetic, and
professional attitude toward customers in all
interactions.
Acknowledged and skillfully resolved customer
complaints, achieving a 90% resolution rate.
Processed a high volume of orders, forms,
applications, and requests accurately and
efficiently.
Handled an average of 50 customer interactions
daily, ensuring exceptional service delivery.
Work History
Customer Service Representative (December 2014 - 2018)
Netspend - Sutherland Global Service
Provided exceptional customer service to Netspend's cardholders, demonstrating
a deep understanding of financial products and services.
Maintained a positive, empathetic, and professional demeanor in all customer
interactions, ensuring a high level of client satisfaction.
Processed a wide range of financial transactions, including card activations, fund
transfers, and dispute resolutions, with a strong focus on accuracy and security.
Utilized in-depth knowledge of Netspend's financial products and policies to
guide customers through various financial processes.
Received commendations from management for outstanding performance in
delivering top-notch customer service within the finance industry.
Production Crew (January 2014-December 2014)
Jollibee Foods Corporation
Prepared and packed food orders for customers while ensuring adherence to
quality and hygiene standards.
Served customers in a fast-paced environment, efficiently handling [mention
number] orders per shift.
Received recognition for exceptional teamwork and customer service.
Clerk (Summer 2011 - Summer 2013)
Special Program for Employment of Students
Supported daily operations by generating and preparing reports for
management.
Handled inbound and outbound calls, assisting 20-40 clients on a daily basis.
Managed and processed various forms and requests, ensuring accuracy and
efficiency.
Online Course Certificates
Excel for Beginners
Introduction of Digital Marketing
Logistics Management
