Kimberly Kerr
Cell - or Home --Summary
I enjoy working with customers and ensuring their satisfaction. I am tech savvy, hardworking,
meticulous, detail oriented, and a team player. I am a reliable and independent worker that
works well collaborating with a team and can also work with minimal to no supervision. For
over 10 years my amiable nature, accuracy, organization and attention to detail makes for great
customer service, reception & office administration. I love data projects and will prove to be an
asset. I am a fast learner, do my best and open to learn anything in order to perform any
assignment.
SKILLS
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Accurately type at least 65 wpm
Data: Collecting, Entry, Record keeping and Presentation
Phone Etiquette & Customer Service
Multitask in a fast paced environment
Dependable, Accurate, Organized, Timekeeping, Productive, Detail-oriented.
Reception, Hospitality, Clerical, Office & Administrative
Operate various office equipment, programs and technology.
OnQ Hilton Front Desk, VersaTrans, Compass, Zonar, Google Docs & Sheets, Microsoft
Excel & Word, Outlook, Monday.com, Zoom, Microsoft Teams, Skype
ACCOMPLISHMENTS
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Nov 2018 A student wasn't able to be routed to a stop. I performed a map comparison
of VersaTrans and Google and discovered what was wrong. I corrected street names and
direction for Transportation Operations to give to the bus driver and update the
student’s parents.
April 2019 I moved Durham out of the local Netshare and onto Google because we
needed the data to be trackable, transparent and accessible by multiple users at the
same time.
Dec 2019 National Express allegedly loved my creation for Candidate tracking and now
use it across all their CSCs.
Jan 2020 Several drivers have told me that since they put me in charge, I restored their
faith in fairness for field trips and charter assignments.
Since the beginning of the pandemic resulting in my layoff June 2020, I have been doing
data jobs on UpWork and other job sites or staffing companies where remote data entry
or virtual assistance is offered.
EXPERIENCE
Oct 2022 - Sept 2024 Innova Staffing - Remote Contractor for Publix
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Data entry from email responses into Excel reports
Create and submit access removals
Daily use of Microsoft Excel, Outlook and Edge
Request data for compiling and creating access reports
Weekly conferences with Microsoft teams with supervisor and department team
Dependable, organized and dedicated worker from home
June 2021 - Sept 2022
AFLAC
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Randstad Staffing North Charleston, SC - Remote Contractor for
Verify data for application review and approval
Data entry from scanned paper applications for electronic processing and filing
Account approvals in Wynsure system for insurance documents to be printed and mailed
to policyholders
Excel and Google Sheets
March 2019 - June 2020 Durham School Services North Charleston, SC - Office Admin
(on-site position became Remote for the last 3 months)
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Performed the duties as when I was working as a temp back in August 2018-Dec 2018
Coordinated field trips. Assignment verification. Created a Google sheet to log and
track assignments along with any notes if anyone had questions.
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I moved Durham School services from their local Netshare Excel drive to the universal platform of
Google Workspace so all lots no matter where they are, were informed of the same information
Collected paper tracking forms for data entry into Google sheets.
Several Excel & Google Sheets document creations for implementations to help gather,
present and organize data; Management, Bus Supervisors and Safety still use my
creations in their daily tasks now.
Position moved to remote March - June 2020 because of the covid pandemic.
Jan 2019 - Feb 2019 Randstad Staffing North Charleston, SC - Office staff (temp)
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Organized and packed records from previous years to be moved to storage
Setup file cabinet for 2019 record keeping.
Licenses: File documentation. Print business licenses. Update business information.
Aug 2018 - Dec 2018 Randstad Staffing North Charleston, SC - Office staff (temp)
• It started as an entry-level customer service 2-week contract. Answered phones and
provided info about bus routes. Support ticket creation to be followed-up by the
Supervisors about buses and stop locations.
• Once given access to a computer, in my downtime, I created various spreadsheets and
forms in Excel, Word & their Google Workspace.
• Sign-up forms, Bus parking assignments, and Special Needs Student Ridership.
There was a paper form for drivers to fill out stating if various students rode that
shift / day; after that was turned in, I would data enter that into my Google
Sheet.
• Later we input the Google Sheet info into the SC Department of Education
site for Medicaid report tracking.
• They extended my contract and I was Front Desk receptionist for a couple months. I
assisted applicants with workstations, applications or application status.
• Another extension and I assisted Routing. I learned how to designate or delete stops,
assign or change students to stops and alter routes as requested. Updated the website
when necessary.
March 2018 - Aug 2018 Beacon Homewood Suites North Charleston, SC - Front Desk
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Answer phone and provide guest assistance with any thing pertaining to the
establishment.
Process payments for various customer use of services. Run credit card authorizations
and do follow-ups if there was any issue.
Kept Suite shop inventory and ordered if stock was low.
Setup Extended Stay program to show appreciation and welcome so guests felt that we
were their home away from home. Created Excel spreadsheet for easy tracking.
Communicate with my team about issues for problem-solving.
Kept a daily log of events that occurred during my shift for business operations
transparency.
Nov 2016 - March 2017 Integrity Staffing North Charleston , SC - Amazon Warehouse
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I operated a machine and performed QA quality and accuracy on products before the
sorting/shipping phase.
Worked in a fast paced environment & met production quota / rate.
Perform repetitive tasks for a long time.
March 2016 - Sept 2016 Hilton Homewood Suites North Charleston , SC - Night Audit & Front
Desk
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Process guest credit card charges. Verify and process all account postings and balances
made during the day. Run End of day process / Night audit process on the Property
management software.
Track front office operating statistics. Prepare a daily log and summary report.
Register guests, provide courteous service, and close out accounts upon their departure.
Input data for reservation creation and retrieve the information for verification.
Assist the manager with various administrative duties such as email response or
creation, and creating or changing orders with vendors.
Professionally answer the phone being positive, polite and clear.
Field guest complaints to various departments and help resolve customer problems.
Remain calm and alert during stressful situations. Exercise discretion and make
decisions based upon experience and sound judgment without supervision.
Oct 2014 - Feb 2016 Dillards North Charleston , SC - Sales Associate
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Processed purchases, returns, refunds & exchanges providing great customer service.
Price adjustments and inventory count using a scanner
May 2014 - Sept 2014 Massage Envy Spa Rochester Hills , MI - Front Desk Sales Associate
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Assist Clinic Administrator & Jr Administrator with their administrative duties, such as
email responses, bookkeeping and account management.
Communicate between clients and therapists before or after appointments.
Greet & register guests, providing prompt and courteous service.
Appointment creation, changing, reminding or canceling.
Answer phone and data enter into database. Retrieve information from the system for
verification.
Cash handling, make change & balance a register; process payments & credit card
authorizations.
Open & close clinic building
Client retention and billing.
Sept 2012 - June 2014 Target Rochester Hills , MI - Guest Services, Cashier, Salesfloor
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Answered multi-line phone system & routed calls
Processed purchases, returns, refunds & exchanges providing great customer service.
Operate a cash register, cash handling and drawer balance.
