Kimberly Joy Jamisola

KIMBERLY JOY JAMISOLA VIRTUAL Kimberly joyASSISTANT jamisola QUALIFICATION SUMMARY CONTACT--Poblacion 2, Mabini, Bohol, Philippines EDUCATION- HOLY NAME UNIVERSITY (HNU) Bachelor's/College Degree Bachelor Of Science In Tourism Management Hospitality/Hotel and Restaurant Management - SANTA MONICA INSTITUE High School Diploma SYSTEM FAMILIARITY Microsoft Office Google Suite Zoom Canva WordPress Meta Business Adaptable, dedicated and efficient professional with over 5 years of experience in providing excellent and quality Customer Service. Enhanced customer satisfaction by resolving issues in a calm and positive way as well as effectively managing tasks with my organizational and analytical skills and completing it in a timely manner. Goal-oriented, experiential and focused on taking action to address problems and achieve solutions that go above and beyond what the company is expecting from me. PROFESSIONAL EXPERIENCE C U S TO M E R S E RV I C E R E P R E S E N TAT I V E Ta s k Us | U b e r | R i d e s h a r i n g , Fo o d d e l i v e r y, a n d Tr a n s p o r t a t i o n Network June 9, 2022 - April 15, 2025 • P ro v i d e d a s s i s t a n c e t o t h e r i d e r s a n d e a t e r s w i t h t h e i r i s s u e s o n t h e a p p , t h e i r o rd e r a n d i s s u e s w i t h t h e d e l i v e r y p a r t n e r t h ro u g h c h a t . • A s s i s t e d t h e m e rc h a n t s w i t h t h e i r b a n k a c c o u n t c o n c e r n s a s w e l l a s w i t h t h e i r a p p s a n d h e l p e d t h e m re s o l v e i s s u e s w i t h t h e i r o rd e r s , t h e c u s t o m e r s a n d t h e d e l i v e r y p a r t n e r s t h ro u g h e m a i l . • P ro c e s s e d i d e n t i t y v e r i f i c a t i o n f o r re q u e s t s t h a t w e re m a d e b y m e rc h a n t s c l a i m i n g a s a d m i n /o w n e r b u t t h e i n f o r m a t i o n t h e y a re u s i n g did not match to the associated account • H a n d l e d t a s k s w i t h b e s t q u a l i t y i n o rd e r t o re s u l t a g o o d s c o re individually and as a team. CapCut Pinterest Facebook YouTube LinkedIn Instagram TikTok Salesforce Slack Bliss Grammarly Jira C U S TO M E R S E RV I C E R E P R E S E N TAT I V E Ibex.co |Coinbase | Financial/Crypto March 15, 2021 - June 8, 2022 • P ro c e s s e d i d e n t i t y v e r i f i c a t i o n f o r n e w c u s t o m e r s • P ro v i d e d s u p p o r t t o o u r c u s t o m e r s re g a rd i n g t h e i r a p p i s s u e s s u c h a s t ro u b l e s h o o t i n g . • Helped our customers with their inquiry and issues in buying, selling, t r a n s f e r r i n g , a n d s t o r i n g c r y p t o c u r re n c y (c r y p t o) . • Re s o l v e d c o m m o n s u c h u s re s e t t i n g p a s s w o rd , c h e c k i n g t r a n s a c t i o n statuses, and clarifying crypto basics. Teamwork KWFinder AnswerThePublic TRAINING & CERTIFICATIONS REAL ESTATE BASICS OF REAL ESTATE: HOME BUYING & SELLING TRANSACTION MANAGEMENT MLS CIRCULATION AND MANAGEMENT TRANSACTION COORDINATION ADMIN & MARKETING Graphic Design: Canva WordPress Management Creative Writing for Blogs Social Media Marketing: Facebook Ads Email Management Calendar Management I N F O R M AT I O N A N D A D M I T T I N G S TA F F Holy Name University Medical Center Inc. | Healthcare July 5, 2017 - March 9, 2019 • I n p u t p a t i e n t s ’ i n f o r m a t i o n (d a t a e n t r y) a n d a c t i v a t e d t h o s e w h o a l re a d y h a v e e x i s t i n g a c c o u n t s f o r l a b o r a t o r y p u r p o s e s , o u t - p a t i e n t c h e c k- u p a t t h e e m e r g e n c y ro o m a n d o t h e r h o s p i t a l f a c i l i t y t h e y h a v e appointments with. Do outbound calls and answer phone call inquiries. • P ro v i d e d re c o m m e n d a t i o n s a s t o w h i c h d o c t o r t h e y a re g o i n g t o s e e a n d g a v e d i re c t i o n s a s t o w h a t f l o o r o r ro o m t h a t d o c t o r i s h a v i n g t h e i r clinic. • H e l p e d l o c a t e ro o m v a c a n c y f o r a d m i t t e d p a t i e n t s b a s e d o n w h a t t h e y p re f e r a n d a s s i s t e d l o o k i n g f o r ro o m v a c a n c y f ro m o t h e r h o s p i t a l s i f w e n o l o n g e r h a v e a v a i l a b l e ro o m s . • A s s i s t e d p a t i e n t s w i t h t h e i r q u e r i e s a b o u t t h e c h e c k- o u t p ro c e s s s u c h a s b i l l i n g c o n c e r n s , i n s u r a n c e re i m b u r s e m e n t s , a n d h o w t o re q u e s t m e d i c a l re c o rd s . • C re a t e d m a n u a l re p o r t s re g a rd i n g t h e n u m b e r o f p a t i e n t s a n d ro o m re s e r v a t i o n s .