Kimberly Jenn Subalisid

KIMBERLY JENN SUBALISID PROFILE “Passionate and has an extensive knowledge about logistic, sales, hotel reservation and setting appointment. Experienced in Inbound and Outbound sales, Voice and Non-voice Customer Service, and Email support. Amenable to work under strict deadline and makes independent judgement about the effectiveness of the task. I’m fond of learning and focus my time to things that will greatly enhance my capabilities.” CONTACT PHONE: - - EMAIL:-- HOBBIES Singing Cooking Travelling Vlogging WORK EXPERIENCE Appointment Setter - VA April 2024 to June 2024 Booking an appointment for an Air Duct Cleaning company and have a deep understanding with the routes. Booking appointment for website designing | Cold Calling - Outbound Hotel Reservation - AgentsOnly November 2023 to January 2024 Booking a reservation in a hotel TPG Telecom January 2023 to April 2024 Purely handling billing such as making a payment, requesting payment arrangement, explaining the payments and bill dispute, and processing refunds. Teleperformance November 2016 – January 2023 Workforce Management (Real Time Analyst) | Logistic | Inbound Chat Support | Subject Matter Expert | Inbound Sales Support Afni January 2016 – November 2016 Inbound Retention Specialist Concentrix February 2015 – December 2015 Order Processing and retail product upselling EDUCATION GATEWAYS INSTITUTE OF SCIENCE AND TECHNOLOGY • Computer Science | June 2010 – January 2012 NCII and NCIII Passer / 1st Placer at Mathematics Competition / Rotary Club Member / Scholar and Student Assistant SKILLS • Communication Skills • Analytical Skills • Sales and Marketing • Decision Making • Active Listening • Complex Problem Solving • Computer Literate (Proper Email etiquette Word, Microsoft Excel, Google Sheets and Microsoft Powerpoint, Canva/Capcut Editing) • Time Management • Flexible • Amenable to work independently • Team Player