Kimberly J Wilson

KIMBERLY J. WILSON 534 Parker Run, Galena, OH |- |-| LinkedIn Profile SUMMARY Highly accomplished and results-oriented senior leader with 20+ years of experience driving excellence in Business Intelligence, Finance, Data Analytics, Network Engineering, and Customer Experience. Proven expertise in founding and scaling consulting firms, building high-performing teams, optimizing processes, and executing KPI strategies that accelerate enterprise value, enhance efficiencies, ensure bill accuracy, and maximize customer satisfaction. Adept at transforming complex data into actionable insights and leading cross-functional initiatives for sustained growth. EXPERIENCE PRINCIPAL, FOUNDER AND CFO | PEAK OPS ADVISORS January 2025 – Present ●​ Co-founded a consulting firm providing fractional SVP support to startups and scaling organizations. ●​ Empowered leaders to transition from chaos to clarity through hands-on operational guidance, leadership coaching, and comprehensive system development. ASSOCIATE DIRECTOR – REVENUE ASSURANCE DATA ANALYTICS | VERIZON January 2024 – December 2024 ●​ Directed the end-to-end flow of Verizon Wireless usage from network to bill, overseeing strategic planning and business growth objectives. ●​ Managed the health of the rating system for ~180 million postpaid Verizon subscribers, contributing to ~$50 million/month in revenue. ●​ Served as a critical technical liaison and collaborator, enhancing efficiencies and maintaining revenue integrity through backend IT system migrations (e.g., AIX to Solaris, Oracle to Cassandra, Mainframe to Kafka). ●​ Key Achievements: ○​ Transformed analytical methodologies using Agile principles, integrating dynamic thresholds that increased accuracy, eliminated false alarms, and reduced required audit points by 89% (from 14,000+ to ~1,600). ○​ Automated error tracking processes via API integration, converting manual spreadsheet generation to an automated GUI, significantly improving operational efficiency. ○​ Leveraged Jira to manage tickets and user stories for countless new and existing product offerings, maintaining an error fallout rate of less than 0.1% of all usage. ○​ Facilitated Quarterly SOX audits, ensuring data accuracy and process integrity in rating and billing, and producing key performance indicators. SENIOR MANAGER – REVENUE ASSURANCE DATA ANALYTICS | VERIZON August 2012 – January 2024 ●​ Strategically managed a team of Senior Data Analysts and Consultants, ensuring the integrity of wireless usage records from network to bill. ●​ Responsible for the health of Verizon’s postpaid rating system, tracking over 200 billion records/month using SQL, Tableau, and proprietary BI software solutions. ●​ Key Achievements: ○​ Consistently tracked and recovered over $18M annually in billable usage that fell to error during rating processes. ○​ Led dedicated teams to manage and clarify requirements, track issues, and define project scopes. ○​ Mitigated potential impacts to rating and usage flow during internal technology reorganizations. MANAGER – NETWORK ENGINEERING/IMPLEMENTATION | VERIZON BUSINESS May 2006 – August 2012 ●​ Led a team of 20+ Senior Network Engineers in implementing network connectivity solutions for diverse clients, from Fortune 100 companies to small businesses. ●​ Key Achievements: ○​ Coordinated comprehensive testing of ordering, implementation, and support for Managed Network Systems elements across multiple customer solution phases. ○​ Consolidated internal engineering resources, reducing the number required per activation by 75%, significantly improving efficiency. ○​ Spearheaded a critical customer project, increasing standard installation delivery from 5 to 25 sites/day, resulting in 1000+ sites installed within six months and generating an additional $3.6M/year in revenue. ○​ Collaborated with System Architects to submit User Stories and Requirements for the conversion of Wireline Network Engineering systems to a unified platform. MANAGER – ESCALATION TEAM | OPENTEXT May 2002 – May 2006 ●​ Managed a team of senior-level support analysts, specializing in resolving complex issues related to ECM software and database technologies (workflow, BPM, document and knowledge management). ●​ Key Achievements: ○​ Provided critical support for software that enhanced competitiveness by capturing and preserving data, managing compliance, and automating processes for a Fortune 500-level customer base. ○​ Cultivated strong relationships with Marketing and external vendors to ensure the growth and success of software solutions. ○​ Integrated multiple support systems into a single source, maximizing analyst productivity. MANAGER – NETWORK ENGINEERING | WORLDCOM UUNET COMPUSERVE NTWK SVCS March 1994 – July 2001 ●​ Managed a team of expert-level Network Integration Solutions engineers specializing in non-standard solutions, contributing to over $1M/year in total annual profit. ●​ Key Achievements: ○​ Oversaw a team responsible for the setup and administration of a hosted Lotus Domino product solution, generating over $4 million annually and including a fully managed 100+ server farm. ○​ Managed comprehensive server inventory, including purchasing, installation in various physical data centers, performance monitoring, access control, and future development support. EDUCATION & CERTIFICATIONS BACHELOR OF APPLIED SCIENCE (BASC) | INDUSTRIAL AND PRODUCT DESIGN The Ohio State University CERTIFIED SAFE 5 AGILIST | SCALED AGILE March 2022 | Certificate ID:- CERTIFIED SCRUM MASTER (CSM) | SCRUM ALLIANCE January 2017 | Certificant ID:- COMMUNITY INVOLVEMENT ●​ ●​ ●​ ●​ ●​ Blood Drive Organizer: Organized 12 Red Cross Blood Drives at Verizon post-COVID. Meals on Wheels: Delivered meals for 15+ years. Pelotonia Volunteer: Seven years of dedicated volunteer service. LSS Food Pantry: Volunteered for 10+ years, serving breakfast and lunch. For All People Fresh Market: Volunteered for three years during COVID, distributing healthy food. ●​ HERO USA: Wrote multiple grants and assisted with the creation, management, and operation of a downtown kayak livery for this 501(c)(3) organization, providing outdoor opportunities for disadvantaged youth.