Kimberly Hayes

Kimberly Hayes Calhoun, GA 30701-- Meticulous accounting professional bringing 26+ years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks, NetSuite, Sage and Peachtree proficiency. Expertise in financial data entry and record-keeping. Authorized to work in the US for any employer Work Experience Accounting Manager/Business Operations Manager Von Gahlen - Chatsworth, GA January 2015 to December 2021 • Assessed credit risk and established credit limits. • Analyzed customers financial statements. Provided financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes. • Conducted collection calls and customer visits to collect Accounts Receivables. • Negotiated customer disputes to resolution and documented root cause. • Provided customer service and developed relationships with internal/external customers and suppliers. • Maintained accurate credit files and collection files. • Maintained electronic collection notes for each customer account. • Communicated all credit department policies and procedures to company personnel. • Participated in major departmental projects, quality improvements, processes, and initiatives. • Actively participated and communicated in the team-based work groups that made up the Credit Department. • Maintained and prepared vouchers for all processes and record all invoices. • Maintained and updated all journal entries and performed month end closing. • Monitored all invoices and accounting issues and resolved any discrepancies. • Analyzed processes, recommended improvements and manage all internal controls on documents. • Performed vendor payment reconciliations on a weekly and monthly basis. • Completed credit applications for vendors. • Setup new vendor accounts. • Reconciled and processed inventory payables. • Managed all A/P records. • Reported key A/P metrics to management. • Ordered all office supplies and verified purchase orders. • Handled incoming/outgoing mail in a timely manner. • Produced month‑end closing reports and provided actionable suggestions on remittance for quick resolution. • Stayed on top of applicable federal and state requirements to minimize legal and financial risks. • Reported financial data and updated financial records in ledgers and journals. • Handled trade payable documentation by reviewing month‑end accruals. • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies. Customer Service Representative/Account Manager Mohawk Industries - Calhoun, GA May 2004 to January 2015 • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Cultivated customer loyalty, promoted repeat business and improved sales. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. • Recommended products to customers, thoroughly explaining details. • Monitored cost standard performance to confirm that costs met budget cost parameters. • Assisted with month-end closing procedures, journal entry review, balance sheet analysis and monthly management report preparation. • Predicted, planned and recorded costs of raw materials, labor and operation. • Compiled general ledger entries on short schedule with 100% accuracy. Education Bachelor's in Business Management University of Phoenix-Online Campus - Phoenix, AZ 2004 to 2009 Skills • Account Reconciliation • Bank Reconciliation • General Ledger Accounting • General Ledger Reconciliation • Financial Report Writing • Journal Entries • Accounting • Accounts Receivable • Accounts Payable • Office Management • Sage • Microsoft Dynamics GP • Pivot tables • QuickBooks • Forecasting • Financial Statement Preparation • Payroll • Escrow • Financial Analysis • GAAP • ACH • Customer support • CRM software • SAP • Project management • ERP systems • Order fulfillment • AS400 • Process improvement • Time management • Microsoft Excel • Process improvement • SharePoint • Filing • Microsoft Access • Financial accounting • Bookkeeping • Windows • Lawson • SOX • Oracle