Kimberly Garcia

I am a dedicated Administrative Support and E-commerce Operations Specialist with over five years of experience managing and optimizing online business operations across major platforms such as Amazon, Shopify, and Etsy. Throughout my career, I have built a reputation for reliability, attention to detail, and the ability to streamline processes that enhance productivity and business growth.

My professional journey began in customer service, where I developed a strong foundation in communication, problem-solving, and client relationship management. As a Customer Support Representative at Awesome OS and later at Nooro, I handled email and chat support through Zendesk and Gorgias, ensuring timely and empathetic responses to customer inquiries. This experience taught me the value of customer satisfaction and how proactive communication directly impacts a brand’s success.

Transitioning into e-commerce operations allowed me to merge my analytical and organizational skills with my customer service background. As an E-commerce Operations Assistant at Rosa Vila, I managed product listings, inventory updates, and order processing while ensuring data accuracy across multiple channels. I also collaborated with cross-functional teams through Slack and used tools such as Google Sheets, Microsoft Excel, and ClickUp to maintain data consistency, create reports, and monitor performance metrics. My experience with Helium 10, keyword optimization, and Amazon PPC campaigns strengthened my understanding of digital marketing and product visibility strategies.

Beyond my technical expertise, I take pride in being adaptable and self-motivated, especially in remote work environments. I’m passionate about continuous learning and leveraging technology, such as ChatGPT automation, to improve workflows and documentation. My ability to create and maintain Standard Operating Procedures (SOPs) ensures that teams operate efficiently and consistently, even in fast-paced e-commerce settings.

With a Bachelor’s Degree in Business Management from Ateneo de Davao University, I bring a balance of strategic thinking and operational precision to every role. I thrive on helping businesses optimize their online presence, improve customer experience, and achieve operational excellence.

Driven by a commitment to quality and collaboration, I aim to continue growing within the e-commerce and administrative field, supporting companies in scaling their operations, enhancing team efficiency, and delivering exceptional customer value.