Kimberly Fabillar

Are you seeking for a versatile and skilled freelancer that can help you grow your business? Are you tired of handling administrative tasks for your business and puzzled on how to get help from someone who has extensive experience in terms of E-commerce and Social Media Moderation? If your answer is YES, then we should SPEAK. 

I am a motivated person, who has a passion to serve others and an ability to pleasantly surprise my customers by doing something above and beyond their expectations.

I have been in the BPO industry for more than 5 years. I started as a Customer Service Representative in Teletech Management Care Inc and was promoted to an Assistant Supervisor. I was trained to handle challenging customers and answer escalated calls. I worked with Comcast, a telecommunications company in the US territory.

 As a Billing/ specialist, my task was to explain to customers about their bill, set up extensions for those who are requesting a payment extension or process refunds if needed. Aside from that, I do sales and technical tasks at the same time. Being a consistent top agent by getting 100% CSAT or customer surveys and meeting the metrics required, I got awarded as the Best Customer Support of the Year.

I decided to work from home and landed a position as an Executive Assistant. I have been providing Virtual Assistant and Customer Support to small businesses and worked closely with CEO and business owners. I am also a Client Success Manager of More Clients More Fun. Our clients are professionals, CPAs, lawyers, doctors and I manage their LinkedIn accounts, emails, book appointments, and organize their calendars. I also send DTA for email campaigns to get more potential leads via LinkedIn.

I also worked with  as a Virtual Assistant and communicate with clients who are interested in the hiring people in the marketplace and freelancers who want to find home based jobs. 

I am confident that with my experience, I can bring my skills to a higher level. I think this is my best opportunity to continue and enhance my skills. I have been helping a lot of clients in managing their calendars, checking their emails, responding to the messages, and closely interact with other clients and customers. Having worked with Nathan, the Free Up, he can vouch on how I am as a freelancer and as his personal assistant.  

Here is my skillset:

• Dropshipping

• Order Processing

• Order Fulfillment

• Product Research / Product Listing / Sourcing

• Customer Support ( Email, Chat, Phone)

• Importing products from Ali, Oberlo to Shopify

• Project Manager

• Social Media Moderator

• Newsletter / Email Management

• Virtual Assistant

• Setting up Zendesk, Groove account

• Integrating Apps