KIMBERLY ANNE ELMAN
Email:-
OBJECTIVE:
To be able to provide assistance to the online service owners with qualitied services. Manage teams, create
goals and objectives to have successful results in each project I handle.
SUMMARY QUALIFICATION:
Currently working at Alberta Health Services the Provincial health services provider in Alberta. I work in the
Information Technology department as a Systems Analyst managing and supporting several applications. In my
6 years’ experience in this industry I have gained extensive knowledge with the clinical systems that the
organization utilizes.my technical skills have been enhance and as well as my interpersonal skills. I have been
trusted to manage an application team in executing day to day workload. I have led the team and organized
the implementation of a new system applications. Other than my corporate experience, I have also provided
some services in the online world as a Graphic Designer and Virtual Assistant. Contracted by different service
owners to create website logos, background and icons. Contracted to manage emails, post Ads in Social Media
and send out emails built through InfusionSoft. Having these experiences and skills I make sure that I offer
proper work-ethic by strictly and truthfully following company policies, ensures challenges are met head-on
and always finds a way to effectively complete multiple assignments or tasks.
SKILLS:
• Excellent Communication and Interpersonal Skills
• Have knowledge with Accounting - work fine with numbers
• Flexible, good team player and capable of multi-tasking
• Computer literate:
o Windows
o MS Office Package 2010
o Adobe: Adobe Photoshop/Illustrator and Adobe Acrobat
o Project Management Applications: Asana, Basecamp
o 45 wpm
EDUCATION / CERTIFICATIONS:
• Certification of ITIL Foundation Training Service Management Art
• Process Improvement 101 Course
• Certification of Windows 7 Training CTC Train Canada
• Project Management Like CEO Course
• Diploma in Hospitality Industry Northern Alberta Institute of Technology
WORK EXPERIENCE:
• March 2016 – Present
Online Graphic Designer and Virtual Assistant
o Creating website logos, module icons and backgrounds
o Assisting in posting Ads on Social Media
o Assisting in sending email sequences in InfusionSoft
o Planning a project implementation and strategies
•
April 2011 – Present
Alberta Health Services – IT Access Analyst
o Supporting a Health Provider Application
o Negotiating and communicating with different Service owners
o Running reports using SQL Application; Putty, FTP and SCP clients.
o Answering email inquiries related to the applications I support
o Scheduled important meeting for implementation planning
o Provided training / demo to different IT departments
o Managed a ticketing system for customer services incidents / requests
o Managed a team for project planning and implementation a brand-new application
o Led a team for testing an application before go-live.
o Prepared documentation for an application manual.
