Kimberly Crawford

Kimberly Crawford Gaithersburg, MD-- Professional Summary Resourceful and personable administration and operations professional with over 10 years of experience supporting senior leadership and managing day-to-day operations in fast-paced, service-driven environments. Adept at creating welcoming office experiences, coordinating cross-functional teams, maintaining IT and vendor relationships, and ensuring seamless administrative and facility operations. Known for strong communication, tech fluency, and a proactive, can-do attitude that supports both team culture and organizational goals. Work Experience Professional Sabbatical Personal and Professional Development - remote November 2023 – present • • Took time to manage health and family obligations while independently pursuing professional growth. Currently studying for Salesforce administrator certification to expand technical skill set. Operations Manager Legal Resources - Bethesda, MD March 2017 - November 2023 • • • • • • • • Maintained Salesforce Lightning data integrity, dashboards, and reporting to support cross-departmental decisionmaking. Coordinated project timelines and team deliverables using Asana, aligning resources to strategic goals. Oversaw vendor relationships, office supply procurement, and inventory tracking to ensure seamless operations. Evaluated supplier performance on price, quality, and delivery, ensuring reliable partnerships. Supported basic IT and equipment troubleshooting; ensured functional office technology and infrastructure. Coordinated cross-functional teams and resources, boosting operational efficiency and project success. Managed office moves and renovation projects, cutting costs by 35%. Developed and delivered training on workplace technology, improving staff proficiency and reducing support requests by 20%. Executive Assistant Legal Resources – Bethesda, MD March 2014 – November 2023 • • • • • • • Managed calendars and coordinated meetings, travel, and events for senior leadership (Corporate VP, Regional VP, and Regional Director) using Microsoft Outlook and Google Workspace. Coordinated travel for the sales team, including flights, hotels, itineraries, and expense reconciliation. Prepared and edited confidential communications, reports, and presentations for senior leadership, ensuring accuracy and confidentiality. Maintained relationships with customers, vendors, and partners to support strategic initiatives. Scheduled meetings, travel, and conference calls for senior leadership, prioritizing tasks to meet organizational needs. Supported meeting preparation, including agenda creation, minute-taking, and task tracking for the sales team. Led presentations, reports, and special projects to contribute to organizational goals. • • • Managed Salesforce Lightning CRM data for accurate sales and client tracking, improving reporting and performance analysis. Responded to inquiries from customers and partners, providing timely information and ensuring positive experiences. Handled confidential executive communications, business documents, and proprietary information with discretion. Marketing Support Specialist/Account Manager Legal Resources – Bethesda, MD March 2008 – March 2014 • • • • • • • • • • Managed successful field campaigns, ensuring organized execution and impactful results. Supported sales by detailing services, preparing estimates, and crafting persuasive proposals. Integrated promotional campaigns with customer sales promotions through close collaboration with the marketing team. Gathered competitor data, contributing to internal product review and improvement initiatives. Identified advertising gaps through consumer surveys and sales analysis. Simplified complex findings with graphical illustrations and detailed reports. Measured customer satisfaction through surveys, polls, and questionnaires. Created customized marketing campaigns for clients using MailChimp and Adobe InDesign. Managed 60 clients, providing open enrollment communications Coordinated open enrollment activities interfacing with Human Resources and ensuring accurate transmission of open enrollment employee data utilizing Microsoft SharePoint and ShareFile Education Bachelor of Arts University of Maryland, College Park Skills • • • • • • • • • • • • • • • • • • • Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Gmail, Drive, Docs, Sheets, Meet) Salesforce CRM (Salesforce Lightning, Reporting & Data Management) Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat) ShareFile (File Sharing & Document Management) SharePoint (Collaboration & Document Storage) Asana (Project Management & Task Tracking) Client Relationship Management (CRM) & Retention Proposal Writing & Business Communication Process Improvement & Workflow Optimization Inventory Management & Supply Chain Coordination Employee Onboarding & Orientation Software Troubleshooting & Technical Support Time Management & Calendar Coordination Vendor Management & Supplier Relations Document Management & Data Security Protocols Team Collaboration Tools (Slack, Microsoft Teams, Zoom) Problem Solving & Critical Thinking Training & Employee Development