Kimberly Chloe Estrella Bongon

- Kimberly Chloe Bongon - Naga City, Philippines 4400 linkedin.com/in/kimberly-chloe-bongon-6b34a0148 WORK EXPERIENCE SKILLS Receptionist Manila Peninsula Hotel Verbal Communication Skills 06/2015 – 04/2016 Interpersonal Communication Skills Product Knowledge Achievements/Tasks Greeting, welcoming, and directing guests appropriately. Maintains security and telecommunications system and informs visitors by answering or referring inquiries. Customer Service Skills SOFT SKILLS Assistant Manager KFC Philippines Building Rapport 04/2016 – 06/2017 Achievements/Tasks Attention to detail Manage restaurant's quality standards, and health and safety, as well as staff and customer satisfaction. Prepare reports at the end of the shift/week, including staff control, food control and sales. Organise marketing activities, such as promotional events. Team-oriented Problem-solving Global Account Specialist Intercontinental Hotels Group Inc. PERSONAL ACHIEVEMENTS 04/2018 – 04/2019 Exceeding sales targets by 20% on a regular basis Achievements/Tasks Handles potential customers, handles the needs of existing customers, and closes sales. Account Manager GreatEagle 1 Technologies Inc. LANGUAGES 04/2019 – 07/2020 Achievements/Tasks English Foster good relationships with clients. Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. Sales Specialist Quantrics Enterprise Inc. Full Professional Proficiency INTERESTS Travelling Photography 07/2020 – Present Achievements/Tasks Help customers with complaints and questions, give customers information about products and services, take orders, and process returns EDUCATION Bachelor of Science in Hotel and Restaurant Management Far Eastern University 11/2011 – 04/2015 Expedited the resolution of problems and complaints to maximize customer satisfaction. Received 92% in customer satisfaction survey. Cum Laude