Kimberly Cerezo

KIMBERLY CEREZO Virtual Assistant & Customer Service Representative About Me A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality, Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which | can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Personal Details Date of Birth- Nationality Filipino Marital Status Single Website & Social Links Website - Skype live:cerezokim222000.com linkedin www.linkedin.com/in/kimberly cerezo References Angel Tuballas SME T: - E:- Bimbo Austria Supervisor T: - Experience Probe Taguig - Philippines October 2019 - March 2022 Customer Service Representative Chat and Email Support for 2 years Car Rental Reservaton for 1 year Alorica Alabang - Philippines July 2017 - June 2018 Customer Service Associate Retail account experience responding to all manner of customer inquiries. Handle complaints, process orders, and provide information about an organization’s products and services. Staff Alliance Inc. - Gracall Manila International Taguig - Philippines July 2017 - June 2018 Content Moderator Maintain the reputation of the business Use software to monitor content for certain words or image types, then make human judgments about the content Determine if a user’s post meets the guidelines of the platform and the group Shanghai Oriental Textile Corporation Sta.Mesa - Philippines Education April 2017 - July 2017 Executive Assistant Acting as the point of contact between the executives and internal or external colleagues Organising meetings and booking meeting rooms Handling correspondence directed to managers Making travel arrangements and detailed travel itineraries Taking dictation and minutes and writing them up subsequently Producing reports and presentations Maintaining the current filing and database system, and looking for ways to improve current systems Education Mind and Integrity College Associate in Information & Technology April 2017 Muntinlupa Business High School Agriculture March 2011