Kimberly Balba

KIMBERLY BALBA CUSTOMER SUPPORT | SHOPIFY & GORGIAS PERSONAL BACKGROUND Hello! My extensive experience in customer service allows me to provide a great experience for the customers. My knowledge in Shopify, and other ticketing system particularly Gorgias and Zendesk make me a great fit for you company. My goal is to add value and support to the team. SKILLS ✅ Shopify ✅ Gorgias ✅ Email/Chat Support ✅ Asana / Trello ✅ Zendesk ✅ Notion ✅ UPS ✅ Google Sheets ✅ Google Docs ✅ Calendly, Google Calendar ✅ Customer Service ✅ Monday.com ✅Administrative Support GET IN TOUCH WITH ME WORK EXPERIENCE CUSTOMER SERVICE -) RAINBO -Responding to tickets via Gorgias -Order processing, Order status inquiries, sending of invoices -Processing returns/refund requests -Managing discount codes -Follow up with the shipping company -Handling Chargebacks -Creating and enhancing workflow in Notion -Sending monthly reporting -Enhancing/ Adding Macros and tags -Uploading blog posts in Shopify CUSTOMER SUPPORT -) FINGERHUT -Order Processing -Handles Return& Refund requests -Inbound/ Outbound calls/emails -Following up on the warehouse -Provides an excellent customer experience -Worked hand in hand with senior leadership and clients -Handling & Managing Tickets in Zendesk -Daily update of KPIs using Google sheets. PREVIOUS EDUCATION De La Salle University Skype: live:8e3ac7b840a78043 Cell:- Email:-Whatsapp: - BSBA Major in Business Operations Management (2015) -Member of Business Operations Management Society -Junior Financial Executives Institute