Kimberly Ann Bagay Verano
Phase 5A Package 1 Block 22 Lot 36 Bagong Silang
Caloocan City- /--/-
OBJECTIVE:
To obtain a sound position in the corporate world and work enthusiastically to develop my skills for personal advancement and
to achieve the goals of the organization.
EXPERIENCE:
CUSTOMER SERVICE ASSOCIATE, ACCENTURE INC.
December 2017 – Present
Data Transactions
- Performs Hiring; Employee Movement and Termination
- Data Validation for employee documents
- Performs triage on received cases/emails
- Performs Data Correction for employee record
- Processes Payroll related requests
- Processes Leave of Absence
HR SERVICE DELIVERY ASSOCIATE, ACCENTURE INC.
November 2015 – November 2017
Compensation and Benefits Team
- Processed Statutory Benefits (SSS, Philhealth, PagIbig and BIR) for employees
- Monitored pre-employment documents and 201 Files
- Processed other Company related Benefits
- Quality Check for Rewards and Benefit related Data Load
- Exposed to basic Payroll process such as submission of Data Load for Changes in Salary, Bonuses and Deductions
Work Force and Exit Team
- Processed Hiring and Employee Movement
- Processed the Final Pay Computation of Exit employees
- Knowledgeable with the Exit related documents such as DOLE reports
Contact Center
- Knowledgeable in end to end Tier 1 activity such as Calls and Email Tagging for local client
TRANSACTION PROCESSING NEW ASSOCIATE, ACCENTURE INC.
August 2015 – October 2015
- Representation in writing of the actual pronunciation of a speech sound or word.
- Trained to understand unfamiliar and unusual words
- Trained to understand slang words and accent of Americans
TRAININGS:
Guide to Engaging and Affirmative Relationships with Stakeholders (GEARS)
January 2020
Writing with Precision
October 2019
D.A.T.A. for Associates
December 2018
SSS In-Depth Information Seminar
August 2017
Introduction to Stakeholder Management
February 2017
PHILS OE Basics
July 2016
Contact Center Training
July 2016
TOOLS:
SAP (Hire to Retire)
Workday (Human Resource)
WQM (Work Queue Management)
EDUCATION:
UNIVERSITY OF CALOOCAN CITY
Bachelor of Science in Business Administration Major in Human Resource Development Management
2011 - 2015
REFERENCES:
Joanna Lou L. Bautista
Team Lead
Accenture, Inc.
Contact No-
