Kimberly Ann B Moreno

Kimberly Moreno Customer Service Specialist Technical Service Specialist E-Commerce Specialist Contact My Goal is to help clients win both work and life. As a detailed-oriented Customer Service Specialist; to lead my clients to reach their desired long-term goals, by helping them focus on managing their tasks and achieving goals professionally and personally. Experience Phone- Email - Address May 2021-Jan 2022 Virtual Staffing Solutions Business Process Outsourcing Company, Virtual Staffing help small business take advantage of High-Quality Philippine agents at a very low cost. Select Quote/Medical Care Specialist My role is validate leads information if they are eligible to get an insurance. Encourage leads to get an Insurance and upgrade their Medicare Insurance I explain the benefits and importance of getting an Insurance Connects lead to higher Department to process the Insurance Receive an award on being Top Agent of having inbound call successful rate. Brgy.109 Santan St. Phs2 V&G Subd, Tacloban City Education - Jan2019-Nov2021 ePerformax - Webpage Application Design AMA Computer Learning Center- Secondary High School Leyte National High School Expertise Calendar Efficiency Is a successful outsourcing ally and Business Process Outsourcing (BPO) service that gives customers service that wows through recruitment, practical training, and performance management. eBay/ Appeal and Customer Service Specialist Checking the progress of the customer's product Validate cases that customer filed against to their seller or buyer Assisting Customer about the Product Information and Description Sending email/chat customer about their inquiries and about their product Nov2013-June2016 Convergys Philippines Is a leading global firm specializing in customer service outsourcing. It combines analytics, operational excellence and innovation to provide a great experience to Canva Editing customers and businesses. Internal and External Communications Microsoft/ Technical Service Specialist Lead Generator Reasearch Language English Trouble-shoot viruses, windows updates, office applications and Windows operating system issues Software Installations Upsell Product Services First Call Resolution Reference Julie Ann Mae Embiado Supervisor, Convergys Phils Phone: - Email : - Neomi Alfonzo Supervisor, Virtual Staffing Solutions Phone: - Email : -