KIMBERLY
ANGELLE
SANDINO
EXPERIENCE
June 2019 - October 2020
iQor Philippines
Customer Service Representative
Handled a financial account that
deals with customers who have
issues with their credit cards and
providing an appropriate solution
for their concerns.
Working in the BPO industry has taught
me a lot of things and has equipped me
with skills that I can use to excel in the
field that I choose to work in.
EDUCATION
2013 - 2019
Gordon College
Bachelor of Arts in
Communication
SKILL
Interpersonal Communication
Critical Thinking
Time Management
Problem Solving
Ethical Leadership Skill
Customer Service
Process Knowledge
Attention to Detail
Data Analysis
November 2020 - February 2021
TaskUs Clark
Customer Service Representative
Handled an online streaming
account that takes inbound calls to
assist clients with payments and
troubleshooting.
March 2021 - October 2024
Buwelo An Exactstar Company
Team Leader
Worked with three projects -- a
credit repair law firm, a pest
control company, and a social
media marketing company
Managed a team and provided
necessary coachings for their
improvement
Close interaction with US-based
clients
Reporting and root cause analysis
Creating action and improvement
plans
CONTACT--#26 21st Street, East Bajac-Bajac,
Olongapo City
