Strategic leader with over 20 years of experience in driving exceptional customer success through data-driven approaches and remote team leadership. Consistently delivers high-touch executive engagement, having led strategic planning sessions that enhanced organizational performance and digital platform engagement. Proven track record of leveraging analytics to identify expansion opportunities—spearheading a new brand startup that achieved $750K in first-year profit and contributing to $132M in capital campaign milestones. Excels in cross-functional collaboration among Client Services, Production, Sales, and Marketing teams, implementing effective customer success strategies. Increased social engagement by 40% and exceeded revenue targets by 25%. Combines technical aptitude in B2B, B2C & SaaS platforms with exceptional storytelling abilities to convert customer insights into meaningful experiences, consistently ranking among the top salespeople by understanding client needs and crafting solutions that ensure their success.