Kimberley-Jo Mercer

Kimberley-Jo​ ​Mercer Zuidhoek​ ​-​ ​PP​ ​Rotterdam The​ ​Netherlands Tel:​ ​+31​ ​- Email:​- PERSONAL​ ​STATEMENT I​ ​am​ ​an​ ​efficient,​ ​enthusiastic​ ​and​ ​organised​ ​candidate​ ​who​ ​thrives​ ​in​ ​demanding​ ​situations.​ ​In recent​ ​months,​ ​I​ ​have​ ​conquered​ ​some​ ​big​ ​challenges​ ​within​ ​my​ ​personal​ ​life​ ​and​ ​believe​ ​those experiences​ ​have​ ​helped​ ​me​ ​develop​ ​both​ ​personally​ ​and​ ​professionally.​ ​I​ ​pride​ ​myself​ ​on​ ​my ability​ ​to​ ​multi-task​ ​and​ ​work​ ​towards​ ​strict​ ​deadlines.​ ​The​ ​grades​ ​I​ ​achieved​ ​whilst​ ​in​ ​education demonstrate​ ​my​ ​ability​ ​to​ ​work​ ​in​ ​a​ ​disciplined​ ​and​ ​precise​ ​manner.​ ​I​ ​am​ ​now​ ​searching​ ​for​ ​a testing​ ​work​ ​environment​ ​so​ ​I​ ​can​ ​utilise​ ​the​ ​skills​ ​I​ ​have​ ​learnt​ ​so​ ​far. EDUCATION​ ​&​ ​TRAINING TEFL​ ​Training​ ​-​ ​120​ ​Hour​ ​TEFL​ ​Certificate​ ​-​ ​The​ ​TEFL​ ​Academy,​ ​UK June​ ​2017​ ​-​ ​October​ ​2017 ● ● ● ● ● ● Create​ ​lessons​ ​for​ ​a​ ​variety​ ​of​ ​levels​ ​from​ ​pre-intermediate​ ​to​ ​advance Teaching​ ​speaking,​ ​listening,​ ​reading​ ​and​ ​writing Material​ ​&​ ​resource​ ​creation,​ ​utilising​ ​the​ ​internet English​ ​grammar​ ​and​ ​how​ ​to​ ​teach​ ​the​ ​essential​ ​language Needs​ ​analysis​ ​and​ ​teaching​ ​in​ ​different​ ​situations Classroom​ ​management​ ​and​ ​teaching​ ​techniques Arden​ ​University Jan​ ​2018​ ​-​ ​Ongoing ● Online​ ​BA​ ​Degree​ ​in​ ​Psychology​ ​and​ ​Sociology WORK​ ​EXPERIENCE Au​ ​Pair,​ ​Netherlands June​ ​2017​ ​-​ ​Present ● ● ● ● ● ● ● ● Taking​ ​care​ ​of​ ​3​ ​young​ ​children. Helping​ ​the​ ​children​ ​develop​ ​their​ ​English​ ​language​ ​skills Organising​ ​activities​ ​to​ ​keep​ ​the​ ​children​ ​occupied​ ​after​ ​school. Getting​ ​the​ ​children​ ​ready​ ​for​ ​school. Dropping​ ​the​ ​children​ ​off​ ​at​ ​school​ ​and​ ​collecting​ ​them. Helping​ ​the​ ​children​ ​with​ ​their​ ​English​ ​skills. Getting​ ​the​ ​children​ ​dressed​ ​for​ ​bed. Basic​ ​cleaning​ ​of​ ​the​ ​house. Home​ ​Bargains,​ ​Tamworth,​ ​Staffs June​ ​2016​ ​-​ ​May​ ​2017 Sales​ ​Assistant ● ● ● ● ● ● ● ● Ensuring​ ​that​ ​I​ ​welcomed​ ​customers​ ​who​ ​enter​ ​the​ ​shop​ ​in​ ​a​ ​friendly​ ​and​ ​positive manner. Management​ ​of​ ​stock​ ​and​ ​produce,​ ​working​ ​hard​ ​to​ ​guarantee​ ​products​ ​are available​ ​for​ ​customers. Taking​ ​full​ ​responsibility​ ​over​ ​processing​ ​cash​ ​transactions​ ​and​ ​card​ ​payments. Answering​ ​queries​ ​from​ ​customers​ ​in​ ​a​ ​polite​ ​manner​ ​to​ ​ensure​ ​repeated​ ​trade. Filing​ ​reports​ ​on​ ​any​ ​discrepancies​ ​and​ ​problems​ ​to​ ​the​ ​supervisor​ ​that​ ​may occur​ ​throughout​ ​the​ ​day. Giving​ ​detailed​ ​advice​ ​and​ ​guidance​ ​on​ ​product​ ​selection​ ​to​ ​customers​ ​who request​ ​information. Undertaking​ ​and​ ​understanding​ ​the​ ​importance​ ​of​ ​completing​ ​tasks​ ​in​ ​order​ ​to keep​ ​the​ ​store​ ​tidy,​ ​clean​ ​and​ ​presentable. Dealing​ ​with​ ​customer​ ​complaints​ ​in​ ​a​ ​confident​ ​and​ ​professional​ ​manner. Xercise4Less,​ ​Newcastle-Under-Lyme March​ ​2016​ ​-​ ​May​ ​2016 Membership​ ​Consultant XPO​ ​Logistics,​ ​Stone November​ ​2015​ ​-​ ​Jan​ ​2016 Warehouse​ ​Shift​ ​Administrator Wolters​ ​Kluwer,​ ​Stone June​ ​2015​ ​-​ ​October​ ​2015 Customer​ ​Service​ ​Advisor RKW,​ ​Stone March​ ​2015​ ​-​ ​June​ ​2015 Warehouse​ ​Administrator LBG​ ​Medical,​ ​Stone November​ ​2014​ ​-​ ​January​ ​2015 Personal​ ​Assistant Allied​ ​Healthcare​ ​Central​ ​on​ ​Call,​ ​Stafford August​ ​2013​ ​-​ ​November​ ​2014 On​-​Call​ ​coordinator Home​ ​Retail​ ​Group,​ ​Stafford October​ ​2012​ ​-​ ​August​ ​2013 Customer​ ​Service​ ​Advisor KFC,​ ​Sandyford,​ ​Staffordshire November​ ​2011​ ​-​ ​February​ ​2012 Team​ ​Member Home​ ​Bargains,​ ​Kidsgrove,​ ​Staffordshire March​ ​2009​ ​-​ ​November​ ​2011 Sales​ ​Assistant REFERENCES References​ ​available​ ​on​ ​request.