Kimberley Jackson

Kimberley Toni-Loy Jackson Lot 58 Westgate Hills, Montego Bay Phone: - | email:- Objective To secure a position with a stable and successful organization, where I can be a member of a team and utilize my business experience to the fullest. Professional Experience Digicel GIS Technician Support Coordinator January 2017 – Present Perform verification of edits made by GIS team to ensure visibility in downstream systems Manage the Live Support team and ensure issues are resolved within the established timeline Liaise and maintain communication with different department/markets requiring GIS assistance Communicate technical advisory to markets Generate Play Maps reports on a daily basis Liaise with OSP on outstanding documents for implementation Generate periodic data collection report Digicel Technical Administrator November 2015 – December 2016 Track and produce KPI’s on field operations performance Maintain a reporting schedule for the department and ensure all reports are delivered on a timely basis Liaise with Field Operations teams to identify, collect and manage reporting data on a day to day basis Use analytical skills to determine issues and trends to Technical and operational management Liaise with the relevant departments to ensure all reporting inputs are received in a timely manner Hawkeye Electronic Security Technical Service Coordinator December 2012 – November 2015 Monitor the Service Work Order Schedule and the daily activities of Service Technicians Set appointments for the Service Techs each weekday morning/evening thereby ensuring that the relevant clients are aware of the Tech’s visit to their homes/businesses Check each and every Work Order before same is passed to the Service Techs to ensure that the relevant information is set out clearly for the Technician’s perusal Ensure that all Work Orders given to the Service Techs daily are fully resolved by the end of and/or by the following day, either by re-scheduling them or referring them to the relevant department for resolution Assist/liaise with clients (internal & external), through-out each day, on any problem/query pertaining to the Organization, their homes/businesses and, if necessary, pass the information to the relevant department’s head or dispatch Service/Duty Tech to follow up Prepare quotations for existing clients Kimberley Toni-Loy Jackson •-•- Half Moon E-Marketing Coordinator October 2008 – November 2009 Prepare and send Accommodation Agreements for online distribution channels and other travel websites Create and maintain an active database of contacts for all online partners Review and update Half Moon’s information on link partner websites Update Half Moon’s rates and information via the extranet for online distribution channels and other third party websites Update the various extranets with “Stop Sell” orders issued by the Reservations Department Update and troubleshoot online group blocks for online booking engine Produce weekly and monthly sales report and maintain accurate filing system Assist with updating and administration of Synxis’s Central Reservations tool Versair Inflite Services Limited Intern May 2007- July 2007 Replenish bar carts for outgoing flights Issue items needed by the Kitchen and Terminal from the main store Prepare various menu items for flights Cashiering at the Airport Terminal Input employee and flight information   Breezes Montego Bay Intern May 2006 – July 2006 Issue and verify various items to departments from the main store Prepare menu items in the kitchen for guests Assist in issuing cheques from the accounts department Input accounting information on system Assist in selecting vendors for supply of hotel stock Half Moon Administrative Assistant October 2003 – September 2004 Coordinate training sessions Conduct site inspections of the resort Assist in orientation sessions Organize employee field trips Plan and execute Employee of the Month celebrations Highlight outstanding employees through monthly bulletins Acquire sponsorship for annual staff awards ceremony Education University of Technology/University of the West Indies, 2004 – 2008 Bachelor of Science Hospitality and Tourism Management Montego Bay Community College, 2000 - 2002 Pre University Business Montego Bay High School, 1995 – 2000