Kimberley Adriano

KIMBERLEY ADRIANO ● Blk 7 Lot 35 Aldea Homes, Cangmating, Sibulan Negros Oriental, Philippines, 6201 ● (- ●-● Skype ID: kimberleyadriano Objective To obtain a good career where my skills and ethical values will be developed, enhance my knowledge, technical skills and capabilities by continuous experience not only on my profession but on other field as well, to strive for excellence with dedication, focus, positive approach, optimistic attitude and professionalism, and most importantly, to contribute and provide utmost quality of work with honesty, and hard work. Summary of Skills • • • • • • • • • • • • Good communication skills Excellent in Microsoft Office Application Strong domestic and basic international travel knowledge Keen listening and quick-thinking abilities Patient, empathetic and convincing Pleasant and cheerful voice quality Adaptable, can work in shifts Data Entry/Keyboarding (50 WPM) Experienced in Healthcare/Medical Account Experienced in Virtual assistance Experience in Quality Assurance HIPAA Certified Personal Information Age : Date of birth : Height : Weight : Nationality : Language Spoken: 33 yrs old May 20, 1988 5’- lbs. Filipino English, Tagalog Experiences ➢ Homebased Expertise, Upwork Position: Research Sept 2019 – present Job Description: Research website URLs and identify the qualified providers according to client’s criteria, and collect all required information using Google Spreadsheet Franks Wellness Clinic, Tampa, Florida Position: Virtual Clinical Assistant February 2014 – Dec 2020 Job Description: Fax Inbox in the clinic, gathering laboratory test results of patients from laboratories, checking patient appointments, calling patients and pharmacies for medication refills, uploading records to patient’s charts General VA for eCommerce business, Upwork Position: Virtual Assistant (Australian client) February 2018 – March 2019 Job Description: Monthly report every first week of the month, Google Analytics, Ecommerce Web, Customer views report, Sales and Refunds reports Rob Pool VA, Upwork Position: Virtual Assistant March 2018 – July 2018 Job Description: Amazon listing, Ebay listing, price checking, updating prices, Creating list through Auctiva Shopify Customer Service, Upwork Position: Email Customer Support Feb 2018 – March 2018 Job Description: Customer service through email, tracking orders, checking shipment status, processing refunds, handling change product requests, return orders and cancellation of orders Data Research, Upwork Position: Data Research Specialist July 24, 2017 – Feb. 05, 2018 Job Description: Product checking, price counter checking through Supplier’s website, product listing ➢ BPO Companies ECE Contact Center Position: Customer Solution Specialist Oct 2018 – Sept 2019 Job Description: Answer calls from vehicle owners and repo agents checking on GPS vehicle locations. SPi Global Inc, LP Hypermart, Bagacay, Dumaguete City Position: Claims Specialist (Healthcare Account) June 10, 2011 – April 20, 2013 Job Description: Claims follow-up, claim denials, charge entry, payment posting Promotion: Quality Assurance Specialist April 2013 – Jan 12, 2018 Job Description: Responsible for quality assurance, accuracy and overall integrity of the care management TELETECH, IT Park Calindagan, Dumaguete City, Neg. Or. Position: Customer Solution Specialist (Blue Cross Blue Shield of California) February 15, 2010 – June 10, 2011 Job Description: Answer calls from health providers, analyze claim denials and assist providers with patient insurance benefit SPi Publishing, Bacong, Neg. Or. Position: Document Analyst August 20, 2007 – February 08, 2010 Job Description: Typesetting, Page Lay-out, Text and Image Lay-out Certificates / Awards • Top 3 QAS Award August 2014 • DGT aSPire University- Bronze Graduate December 2015 • Fraud T3 and DSAT Validation Training June 2016 • Aspire University - Six Sigma March 2016 • Accomplished Advanced Excel Training October 2016 • 2016 Most Active Participation in Employee Engagement Activities • 2016 SPi Healthcare Inc. Perfect Attendance Award • 2018 HIPAA Certified Education ➢ College Asian College of Science and Technology Bayawan City Branch, Bayawan City, Negros Oriental Computer Science Technology June 2005 – April 2007 Asian College of Science and Technology Dumaguete City Branch, Dumaguete City, Negros Oriental Computer Science in Information Technology June- ➢ High school Bayawan National High School Bayawan City, Negros Oriental June 2000 – April 2004 References Ivy Muriel Trayvilla ADEC Portal West Bldg, Hibbard Avenue, Dumaguete City, Negros Oriental Position: QA – OPS Supervisor Contact #: (- Cris Marcelo Hernando TELETECH Calindagan, Dumaguete City, Negros Oriental Position: Team Leader Contact #: (- Certificates