Kimber Mabao

Kimber Mabao Personal Info-- Summary Profession Summary An experienced IT Support Specialist: ● Strong organizational and time-managerial skills Zone 5, Bonbon, Opol, 9600, ● Experienced computer(Windows) literacy Philippines ● Ability to thrive in independent and collaborative environments ● Detail-oriented and able to handle multiple tasks simultaneously Education ● Substantial communication and listening ability ● Exceptional educating and mentorship capability Information Technology University of Science and Technology of Southern Philippines Jun 2011 - Apr 2015 Work Experience IT Support Specialist, Visual Touch September 2022 - Present Address, analyze, and troubleshoot client POS concerns. Skills Provide assistance via call and/or email through a remote desktop Teamwork Install, con gure and upgrade the application’s system version. Leadership Programmed and con gured POS menu boards based on MySQL. Work ethic tracking. Time management Communication Interpersonal skills Problem-solving Technical Skills (Experienced Desktop Computer Operations, Windows Installation and Con guration, Product Speci c Installation and Con guration) application. Documented troubleshooting steps on tickets to provide proper Provisioned Windows settings and performed system validation to make sure Visual Touch standards are met. Technical Account Supervisor, AZPIRED Inc. April 2022 - July 2022 Handled 200+ headcount. Monitor team performance and report on metrics. Provides RCA for any project escalation. Delegates task and oversee the day-to-day account and admin operations. Providing leadership, support, and motivation to technical team members. Go to clients for project brie ng, consultation, installation, and closeout reviews. Supervise activities between internal and external resources, and facilitate smooth work ow for service delivery. Identifying and removing bottlenecks that impede the progress of projects. Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results. Project Sta ng. Project Schedule. Monitor Utilization. Technical Trainer and Team Lead , AZPIRED Inc. March 2021 - April 2022 Managing project scope before, during, and post-delivery. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Determining requirements and providing project estimates and timelines. Overseeing deployments and new releases. Discover training needs and provide coaching. Identifying and removing bottlenecks that impede the progress of projects. Listen to team members’ feedback and resolve any issues or con icts. Give training and mentorship to team members to make them better on the job. Technical Trainer and Quality Analyst , AZPIRED Inc. November 2019 - March 2021 Devising technical training programs according to organizational requirements. Develop training manuals and class materials. Provides training schedules and agendas. Teach new skills to employees. Conduct surveys and evaluate training. Set up training systems and equipment. Creates technical training programs according to requirements. Determines the overall effectiveness of programs and training by listening to feedback. Implementation Technical Consultant Tier 3 - Process Lead/ Lead Installer , AZPIRED Inc. June 2017 - November 2019 Lead consultant for chip & pin software implementation for VIP hotels Con guration and Installation of different Interfaces (POS, PBX, CAS, DLS, VMS, CCW, VID). Server Build Con guration and Installation for Opera Application. Con guration and Installation of Credit Card Gateways (Oracle Payment Interface for Point of Sale and Property Management System). Assist the team in troubleshooting, installing, con guring, testing, and training for EMV Chip and Pin software. Troubleshoot Point of Sale System issues remotely. Encourage team members to look for assistance in handling install issues. Educate team members on the upgrades, updates, and protocol of the software. Facilitate escalations and/or advanced troubleshooting to correct departments. Provide documentation and structured training of Oracle Payment Interfaces. Implementation Technical Consultant Tier 3, AZPIRED Inc. February 2016 - June 2017 Address and troubleshoot client issues and concerns regarding the EMV chip and pin software. Install, con gure, test and provide training for EMV chip and pin software Conduct End-User staff and/or management training which includes staging and set up of credit card readers. Customizes, con gures, and implements commercial software products. Address customer issues, list and obtain nal customer sign-offs to validate their satisfaction with the new system. Provide documentation and structured training of Oracle Payment Gateway for Managers. Implementation Technical Consultant Tier 1, Ebusiness BPO Pro May 2015 - February 2017 Provide remote support to Food and Beverage Industries. Troubleshoot Point of Sale System issues remotely. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Identify and escalate priority issues per Client speci cations. Gather customer information and determine the issue by evaluating and analyzing the symptoms.