Kimber Mabao
Personal Info--
Summary
Profession Summary
An experienced IT Support Specialist:
● Strong organizational and time-managerial skills
Zone 5, Bonbon, Opol, 9600,
● Experienced computer(Windows) literacy
Philippines
● Ability to thrive in independent and collaborative environments
● Detail-oriented and able to handle multiple tasks simultaneously
Education
● Substantial communication and listening ability
● Exceptional educating and mentorship capability
Information Technology
University of Science and
Technology of Southern
Philippines
Jun 2011 - Apr 2015
Work Experience
IT Support Specialist, Visual Touch
September 2022 - Present
Address, analyze, and troubleshoot client POS concerns.
Skills
Provide assistance via call and/or email through a remote desktop
Teamwork
Install, con gure and upgrade the application’s system version.
Leadership
Programmed and con gured POS menu boards based on MySQL.
Work ethic
tracking.
Time management
Communication
Interpersonal skills
Problem-solving
Technical Skills (Experienced
Desktop Computer Operations,
Windows Installation and
Con guration, Product Speci c
Installation and Con guration)
application.
Documented troubleshooting steps on tickets to provide proper
Provisioned Windows settings and performed system validation to
make sure Visual Touch standards are met.
Technical Account Supervisor, AZPIRED Inc.
April 2022 - July 2022
Handled 200+ headcount.
Monitor team performance and report on metrics. Provides RCA for
any project escalation.
Delegates task and oversee the day-to-day account and admin
operations.
Providing leadership, support, and motivation to technical team
members. Go to clients for project brie ng, consultation, installation,
and closeout reviews.
Supervise activities between internal and external resources, and
facilitate smooth work ow for service delivery.
Identifying and removing bottlenecks that impede the progress of
projects. Remain knowledgeable of current technology and carry out
research to identify new trends that can be used to achieve maximum
results.
Project Sta ng.
Project Schedule.
Monitor Utilization.
Technical Trainer and Team Lead , AZPIRED Inc.
March 2021 - April 2022
Managing project scope before, during, and post-delivery.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Determining requirements and providing project estimates and
timelines.
Overseeing deployments and new releases.
Discover training needs and provide coaching.
Identifying and removing bottlenecks that impede the progress of
projects.
Listen to team members’ feedback and resolve any issues or
con icts.
Give training and mentorship to team members to make them better
on the job.
Technical Trainer and Quality Analyst , AZPIRED Inc.
November 2019 - March 2021
Devising technical training programs according to organizational
requirements.
Develop training manuals and class materials.
Provides training schedules and agendas.
Teach new skills to employees.
Conduct surveys and evaluate training.
Set up training systems and equipment.
Creates technical training programs according to requirements.
Determines the overall effectiveness of programs and training by
listening to feedback.
Implementation Technical Consultant Tier 3 - Process Lead/ Lead Installer ,
AZPIRED Inc.
June 2017 - November 2019
Lead consultant for chip & pin software implementation for VIP
hotels
Con guration and Installation of different Interfaces (POS, PBX, CAS,
DLS, VMS, CCW, VID).
Server Build Con guration and Installation for Opera Application.
Con guration and Installation of Credit Card Gateways (Oracle
Payment Interface for Point of Sale and Property Management
System).
Assist the team in troubleshooting, installing, con guring, testing,
and training for EMV Chip and Pin software.
Troubleshoot Point of Sale System issues remotely.
Encourage team members to look for assistance in handling install
issues.
Educate team members on the upgrades, updates, and protocol of
the software.
Facilitate escalations and/or advanced troubleshooting to correct
departments.
Provide documentation and structured training of Oracle Payment
Interfaces.
Implementation Technical Consultant Tier 3, AZPIRED Inc.
February 2016 - June 2017
Address and troubleshoot client issues and concerns regarding the
EMV chip and pin software.
Install, con gure, test and provide training for EMV chip and pin
software
Conduct End-User staff and/or management training which includes
staging and set up of credit card readers.
Customizes, con gures, and implements commercial software
products.
Address customer issues, list and obtain nal customer sign-offs to
validate their satisfaction with the new system.
Provide documentation and structured training of Oracle Payment
Gateway for Managers.
Implementation Technical Consultant Tier 1, Ebusiness BPO Pro
May 2015 - February 2017
Provide remote support to Food and Beverage Industries.
Troubleshoot Point of Sale System issues remotely.
Deliver service and support to end-users using and operating
automated call distribution phone software, via remote connection or
over the Internet
Interact with customers to provide and process information in
response to inquiries, concerns, and requests about products and
services.
Identify and escalate priority issues per Client speci cations.
Gather customer information and determine the issue by evaluating
and analyzing the symptoms.
