Kimani Mc Intosh Grant

Kimani McIntosh-Grant 2883 Arrowood Drive, East Point, GA., 30344 | - |- Objective  To obtain long term employment within a company, where there is potential for growth and that will allow my skills, ability to work hard and positive attitude to be utilized in a productive and professional fashion .Education CERTIFICATE | 02/2009 - 09/2009| LINCOLN TECHNICAL INSTITUTE, ALLENTOWN, PA  Medical Coding & Billing (4.0 GPA) BACHELORS (INC) | 09/1999 - 11/2002 | THE COLLEGE OF STATEN ISLAND, STATEN ISLAND, NY  Biology Skills & Abilities • Proficient in Medical Terminology, Anatomy & Physiology, and basic Pathology • Data entry and patient record maintenance • Medical office procedures and billing • Knowledge of HIPAA regulations • Microsoft Office proficiency • Strong customer service and administrative skills • Self-motivated and adaptable Experience MERCHANDISER | JAZWARES, PLANTATION, FL | 10/2022 - 09/2024 • Managed sample requests in the ERP system, ensuring accurate order processing. • Communicated with various departments to resolve inventory and order issues. • Maintained accurate records and reports for samples and inventory status. • Review Open Samples Order report daily for accuracy and keep track of any cancellation or changes requested and update order accordingly. • Communicate with the Asia merchandising team to ensure new orders, ship dates, and changes on open purchase orders are updated accordingly in the MOL. • Provide detailed updates to director • Perform other relevant duties as required COLLECTIONS SPECIALIST | CREDITO REAL, FT LAUDERDALE, FL | 02/2022 - 09/2022 • Conducted collection calls. • Negotiated payment arrangements for overdue auto loans. • Documented collection activities. • Maintained accurate records. • Provided quick resolutions to customers’ concerns. CUSTOMER SERVICE/SALES REPRESENTATIVE | TSF SPORTSWEAR, FL| 07/2018 - 06/2021 • Processed apparel orders and managed customer inquiries. • Collaborated with departments to track shipments and manage customer accounts. • Set up new accounts and requested resale tax certificates. • Assisted customers face to face in the showroom. CUSTOMER SERVICE/SALES REPRESENTATIVE | AT&T (COWORX), BETHLEHEM, PA| 07/2014 - 07/2018 • Maintained call center database. • Fulfilled customer requests efficiently. • Upsold services and resolved customer inquiries and issues. • Handled disgruntled customers’ complaints and facilitated quick resolutions. CUSTOMER SERVICE/COLLECTIONS | WELLS FARGO/PHARMA (SYKES), ALLENTOWN, PA| 12/2009 - 04/2013 • Handled customer inquiries regarding delinquent accounts. • Established repayment plans. • Facilitated customer requests in compliance with company policy. References Available upon request. 2