KIM RYLLE V. SAN AGUSTIN
CUSTOMER/TECHNICAL SUPPORT
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
able to work independently
in busy environments and
also within a team setting
SKILLS
Exceptional communication and customer support
skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
WORK
CONTACT
EXPERIENCE
SYKES ASIA - Social Media Analyst
NOV 2018 - PRESENT
835 Mindoro St,
Sampaloc Manila,
Philippines--
Provide customer assistance through social media
Fullfill user's request and questions about our
products
Provide quality and superb experience to our
customers
CONVERGYS - Customer Support
OCT 2016 - OCT 2018
EDUCATION
Polytechnic University of the
Philippines
Information Communication
Technology
Handled our customer's online payment account
Disputes incorrect transactions and fraud activities
Assisted customer in chargebacks cases for online
transactions
Delivering excellent customer service
