Kim Rigor

Kim Rigor 136B R. Martinez St. Dalig, Antipolo City, Rizal 1870 Philippines Skype ID: kim.rigor05 Contact: - Email:- OBJECTIVE: Dedicated and focused Administrative Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights           Excel Spreadsheets Meticulous attention to detail Self directed Professional and mature Strong interpersonal skills Results oriented Resourceful Dedicated team player Labor relations Mail management Skills: Extensive knowledge of the credit bureaus such as Equifax TransUnion and Experian. Computer literate, Excel, Microsoft word, Technical software, Customer Support, Financial Assistance. WORK EXPERIENCE: Zion Outsourcing Credit Solution I have been in the credit repair industry for 6 years. Overall, I studied variety of different strategies in challenging the bureaus from a credit dispute claim with FCRA laws, Metro 2 compliance. Position: Operation’s Manager Experience: Three (3) years What I do, -Offer a smooth service and quality work for you. -Resolving disputes on your clients' behalf -Dispute Processing -Send monthly updates to clients - Activate client portal -Provide support for client portal communication -Mailing letters electronically - Managed a team -Oversee the company’s standard process -Creating dispute method Dispute Resolution Method: -Metro 2 compliance -Factual Dispute -Make an FTC claim (Identity Theft) -Make a BBB claim -Make a CFPB claim -Sending letters via online mailing Software: Client Dispute Manager Credit Repair Cloud Credit Admiral Software Dispute Fox Readytogoletters Velocity Prodigy Lexis Nexis, ARS Innovis Electronically Mailing: Letter Stream Click Send Postalocity Alex Miller Credit Repair Position: Executive Manager- Dispute department Experience: (4) Four years - Manage 500 clients in a month - Read credit report using credit monitoring Identity IQ, Privacy Guard, Smart Credit, TransUnion, Equifax and Experian. -Create an Identity theft (FTC) -Create a dispute letter (Section 15, 609, Metro 2 compliance) -Analyze negative accounts and inquiries -Create an Affidavit -File CFPB Claim -File BBB Claim I managed a team for a different department -Dispute Processing -Trainer -Quality Analyst -Customer Support -Payroll Management Added Task, - I deal with client escalation. - I listen in on call records. - I am in charge of the Virtual Assistant's payroll. - Coaching and huddle for my teammates -Weekly reports for the company Dispute: 1. Bankruptcies 2. Lien 3. Judgments 4. Charge offs 5. Collections 6. Late Payments 7. Refinanced 8. Short sales 9. Foreclosure 10. Repossession 11. Inquiries 12. Child Support 13. Personal Information Clean up Types of dispute letters include - Credit Bureau initial dispute Follow up dispute after 30-45 days Demand Removal letter Debt Validation letter to Collection Agency Good will letters Original Creditor dispute letter Pay for negative item removal letter File a complaint with CFPB File a report in FTC Content frivolous accusations from credit bureau Inquiry disputes Intent to sue Hippa dispute to Medical collection agency Auto repo dispute letters. Software Client Dispute Manager Credit Repair Cloud Ready to go letters (RTG, Velocity, Epic) Prodigy Tools FTC CFPB Letter Stream Click send Position: Executive Manager • • • • • • • • • • • I managed a dispute processor team (20 members) I resolved escalation for clients I monitor and send dispute report (results and dispute flow) I review client's escalation report I approve client's payment, refund, charge back. I managed payroll system for VA’s and sales representative Added Task: I deal with client escalation. I listen in on call records. I am in charge of the Virtual Assistant's payroll. Coaching and huddle for my teammates Weekly reports for the company Education: PUP- MANILA PHILLIPINES BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Management - (4 years)