Kim R. Diva

Kim R. Diva Mobile: - Email:- OBJECTIVE Seeking direct and full time or part time employment in an organization which offers career development WORK EXRERIENCE Position : Appointment Setter/ Meeting Coordinator Company : AGANewserv Period : September 2019 to March 2020 Duties and Responsibilities : - Email invitation to prospect clients - Calendar invitation to clients- lead generation through research - Appointment setting through cold calling - Answering inbound calls - CRM usage/notation of details - Keep accurate records using googledocs - General administrative support Position : Virtual Store Owner Company : Tindahan ni Aling Pochang Period : June 2018 to September 2018 Duties and Responsibilities : - Creating enticing captions and description of the items - Creating proper and exact pictures of the items w e're selling - Chat support/answering queries - Payment receiving - Product shipping - Deliveries Position : Customer Service Representative – Outbound Sales Company : HSBC-HDPP Period : April 2010 to April 2015 Duties and Responsibilities : -Handle customer calls related to banking details, loan,credit cards -Resolve/ troubleshoot customer issues /concerns -Answer customer questions -Locate customer request in client knowledge base and provide answer information, ,next steps, etc. -Conduct product / service inquiry research -Update,notate, add, etc. customer information in account database in client system (data entry) -Initiate customer requests through client systems -Escalate/transfer calls as necessary -Cash Installment plan (Cash loans) applications, Balance transfers and other Bank loan products -Participating in engagement activities for the process EDUCATION -, University of Perpetual Help Las Pinas Bachelor of Hotel and Restaurant Management College - St.Augustine School Tanza, Cavite Highschool - Rosario Elementary School Rosario Cavite Elementary