KIM PATRICK ABEDEJOS
Home: 94A R.Castillo St., Davao City, PH 8000
Mobile: -
Email:-Age: 25 yrs old
Citizenship: Filipino
Language: English, Filipino
Skills
Objective
Microsoft Office(Excel, PPT, Word, Etc.)
Customer Service
Data Analysis and Reporting
Communication Skills
Technical Support / Troubleshooting
Sales Training
Training and Development
Coaching Skills
Seeking to acquire a position thats fits my
qualification utilizing my Leadership, Training and
Development and Communication Skills to attain
company goal and targets and be an asset to the
organization for personal growth and career
advancement
Work
Experience
Oct-
VXI Global Holding B.V.
Training Coordinator
Responsible for maintaining training records such as
trainee roster, planning of training room utilization,
class/ramp planning, trainer utilization, training team
weekly schedule, scorecards, etc.
Responsible for scorecard reporting (VOC/NPS).
Trainer
2020 - 2021
VXI Global Holding B.V.
Mobility Sales And Service LoB
Facilitates agent development in foundation (language
and communication) and product specific training.
Responsible for team management on Nesting phase of
the training.
Works with clients and business leaders through call
calibrations for operations' improvement on processes and
issues/challenges that needs to be addressed.
Creates and updates training material, training
curriculum, etc.
DIRECTV, Subject Matter Expert
Handles escalation calls and advance troubleshooting
for DIRECTV LOB.
Handling inquiries from reps. and required overrides for
processes
Responsible for hourly and EOD reports of team
performance and business impacting KPIs.
2018 - 2020
Concentrix
AMAZON, Seller Support
Receives call from Amazon Sellers.
Assist customers with listing, A-Z Claims, and FBA
concerns, etc.
MACY'S STORE, Customer Service Associate
Order entry and customer service.
With the account for 6 months
(seasonal contract)
1800-flowers.com, Customer Service Specialist
Order entry and customer service.
With the account for 6 months
Education
2015 - 2020
Bachelor of Science in Mechanical Engineering
Mindanao Aeronautical Technical
School, College of Technology
