Kim Milne

RESUME -------------------------------------------------------------------------------- Kim Milne PHONE: - EMAIL: - ADDRESS: 106 Oatway Drive, Stony Plain, AB, T7Z 1C9 PROFESSIONAL EXPERIENCE December 2017 to present gotoresearch, LLC Virtual Assistant My duties consist of daily updating of projects, time entry for the owner, updating Active Campaign, Trello, personal assistant to the owner. This is a fully remote position. April 2013 - present Virtual Assistant Ashleigh Grange, RHN Administrative duties including data entry, email monitoring, internet research, social media posting, posting of upcoming workshops and classes. Have worked with MailChimp, Evernote and Asana. This is a fully remote position. April 2012 – present Heartland Auctions Office Manager Started out in the office on sale day – register customers, receive payments, balance sale at end of day. Auction Clerk – work in the sale booth recording items sold, bidder number and price Office – update website, create sale posters This position is seasonal (April to October) and just on sale days (approx. 9 per season). April 2018 to March 2020 Grove Machine and Welding Part Time Office Administrator Reception, invoicing, po’s, AP, AR, banking, quotes, writing up work orders, any other admin tasks that are required. Laid off due to shortage of work. Jan 2018 to Oct 2018 Complete Express A/R, Pricing, Quoting I do all of the waybill pricing, invoicing, driver pay, quoting for in town and hot shot deliveries. Back up dispatch. Customer service. General administrative duties as required. Sep 2015 – Dec 2017 Alby Express Courier Manager/Dispatch I started with Alby Express (now Complete Express) as their dispatcher, working from my home office. Within the first couple of months I also assumed the role and responsibilities of Manager. Utilizing technology this is a position that I do from my home office. Some of my duties include answering phone calls, email handling, invoicing, data entry, Quickbooks, hiring and setting up policies for our drivers. Over the last 12 months we have increased our business by adding new clients and growing our sales by about 400%. Dec 2012 – Dec 2017 Virtual Assistant F&L Asia In charge of Media Partnerships – sending out proposals and contracts, gathering advertiser’s material, updating progress daily. Updating website event calendar. Follow up with partners post event to gather information. File sharing with BlueCamroo, Google Docs and Basecamp. July 2016 to Aug 2017 Virtual Assistant Oh Pisi Data entry, credit card reconciliation, collection of safety certificates, schedule meetings, research, social media posting and miscellaneous administrative tasks. Sep 1996 to Sep 2015 General Manager/Supervisor/Cashier A&W Restaurant Stony Plain Alberta CANADA Hiring, training, staff reviews, inventory, stock ordering, cash control, customer service, admin duties, data entry, payroll, am fully trained in front and back duties. I am responsible for all aspects of the running of the restaurant. I also did bank deposits, trouble shoot equipment problems, and call necessary service people if I couldn’t fix something. During my time as GM we trained over 40 new franchisees and also assisted in helping new store managers with some training. I was also on the team that developed a new training program for all of the restaurants nationwide. Stepped down as GM as of August 2013 in order to pursue new career opportunities. I was employed there as a Supervisor up until September 2015 and assisted in the training of the new Manager. 1987 – 1989 Kelly Wayne Kitchens Edmonton, AB Office Administrator – ran the office and did all admin duties for sales. A/P, A/R, Payroll, Job Costing. 1982 – 1987 Design Kitchens Office Administrator – ran the office, assistant to the President, did all admin duties, A/P, A/R, Payroll, Job Costing, reception duties 1979 – 1981 Francine’s Ladies Wear Receptionist/Accounting Clerk – answer phones, filing, checking invoices and packing slips, setting up merchant accounts for new store openings, ordering supplies for new stores EDUCATION Sep 1975 to Jun 1978 General High School Diploma Memorial Composite High School Stony Plain Alberta CANADA PROFESSIONAL SKILLS Communication - 10 and more year(s) Organization - 10 and more year(s) Management - 10 and more year(s) Customer Service - 10 and more year(s) Multi-Tasking – 10 year(s) LANGUAGE SKILLS English ADDITIONAL INFORMATION I have extensive experience in training over the last 15 years. I have also worked within a team developing and launching a new national training program for all A&W Restaurants in Canada. One of my accomplishments was implementing ways to improve service times and took the restaurant from 22nd place in Alberta to number 1 in speed of service in our drive-thru in 10 weeks. Another accomplishment was having the restaurant place in the top 15 of over 700 in Canada for 2009, based on service, operations and sales growth. COMMENTS After more than 15 years in the restaurant, I decided to pursue running my own Virtual Assistant business as well as working in an office environment. During my time at A&W I attended and participated in a number of workshops designed for dealing with staff, including mediation training for disputes. REFERENCES Available upon request.