Kim Marie Faith Jauculan

Kim Marie Faith Jauculan - |- __________________________________________________________________ EMPLOYMENT HISTORY Customer Success (independent contractor) SOIL Atlanta, Georgia, USA April 2021 – Present Duties and Responsibilities • • • • • Establish training and development initiatives for employees, providing orientation to the company’s newly hired and instruction in the use of software and applications. Create professional visuals for social media posts and newsletters using Canva. Compose engaging content for the corporate newsletter using Klaviyo. Manage the company's marketing platform to optimize subscriber acquisition and broaden reach. Suggest strategies to increase subscriber engagement and expand the platform's reach to new audiences. Admin Assistant (independent contractor) Key Advantage Homecare LLC Homewood, Alabama, USA April 2021 – February 2025 Duties and Responsibilities Human Resource: • Recruitment ▪ Initiate communication with pre-approved candidates by inquiring about a few additional details and subsequently providing them with contextual information regarding the role in question. ▪ Conduct pre-employment screenings of potential hires. ▪ Assist aspiring candidates in executing the preliminary employment procedures as well as the internet-based orientation phase within the ambit of the application route. ▪ Facilitate a job offer and onboarding orientation via a telephone conversation, verifying the accessibility of the employee pertaining to the company application and schedule. • Employee-Employer Relations ▪ Maintain positive working relationships between the company and its workforce. ▪ Facilitates resolution of conflicts between clients and employees to establish a workable solution that satisfies both parties and to maintain healthy relationships between clients and employees to sustain operations. ▪ Execute intricate staffing tasks, including mediating disagreements with the office and staff members, and conducting investigations. • Admin Tasks: ▪ Maintain accurate and up-to-date client records, ensuring that all information is properly documented and easily accessible and adding new clients to the system, ensuring their care plans are indicated correctly and all documents uploaded to each of their files. ▪ Answer incoming calls, providing accurate information or transferring calls to the appropriate department, ensuring prompt and professional communication. ▪ Monitor and manage the inbox, responding to emails, organizing messages, and ensuring timely follow-ups for urgent matters. ▪ Coordinate appointments, medical companion service schedules, intro intake, and SVR visit schedules, ensuring all necessary parties are informed and schedules are managed efficiently. ▪ Maintain digital filing systems, ensuring that documents are properly categorized, stored, and easily accessible. ▪ Coordinate travel logistics, including scheduling medical companion schedules and Lyft transportation for caregivers, ensuring that all travel plans are in order. ▪ Communicate and provide support to clients via phone, email, or chat, addressing inquiries, resolving issues, and updates, ensuring follow-ups are completed on time, and ensuring a positive experience. ▪ Compile and prepare detailed reports for internal and external use, ensuring they are sent promptly. ▪ Help process pay for employees who have same-day pay benefits by making sure hours are accurately recorded and confirmed by clients. ▪ Monitor compliance with company policies and regulations, ensuring that all necessary actions are taken to meet compliance standards. Human Resource Officer Sheena BeauHealth & Lifestyle Corp. Ayala Center Cebu, Cebu City January 2020 – August 2020 Duties and Responsibilities • Identify vacancies within the staff and subsequently initiate the recruitment process, encompassing interviewing and selecting suitable candidates. • Provide both existing and potential workers with pertinent details pertaining to policies, job functions, compensations, opportunities, and employee perks. • Execute job offers and provide comprehensive company orientation to the successful candidate recently employed. • Draft and revise job descriptions, formulate job offer letters, and prepare contractual agreements. • Timekeeping • Employee - Employer Relations ▪ Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems. ▪ Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering investigations and disciplinary procedures. • Plan, organize, and coordinate personnel training and other activities of the organization. • Ensures that resigning employee complies with employment separation procedure and documentation. • Author a Company Code of Conduct along with necessary Memorandums. • Payroll administration Human Resource – Administration Officer Cebu Bionic Builder Supply, Inc. Magallanes St., Cebu City March 2018 – August 2019 Duties and Responsibilities • Identify vacancies within the staff and subsequently initiate the recruitment process, encompassing interviewing and selecting suitable candidates. ▪ Provide both existing and potential workers with pertinent details pertaining to policies, job functions, compensations, opportunities, and employee perks. ▪ Execute job offers and provide comprehensive company orientation to the successful candidate recently employed. ▪ Draft and revise job descriptions, formulate job offer letters, and prepare contractual agreements . ▪ ▪ Compensation and Benefits Employee - Employer Relations o Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. o Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering investigations and disciplinary procedures. ▪ Guarantee that the workplace remains secure and amenable to the productivity of employees. ▪ Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. ▪ Propose internal incentivization mechanisms that could reinforce staff morale and facilitate continuous motivation. ▪ ▪ Plan, organize, and coordinate personnel training and other activities of the organization. Ensure that the departing employee adheres to the established employment separation procedure and documentation requirements. Human Resource – Administration Assistant Cebu Bionic Builder Supply, Inc. Magallanes St., Cebu City February 2017 – March 2018 Duties and Responsibilities • • • • • • • • Modify essential data of a recently recruited team member in the company's database. Facilitate orientation and introduction of newly hired employees to various departments. Facilitate employee onboarding process by providing company ID and office equipment, while also enrolling the employee in the biometric device. Adjust employee data in accordance with the employee's permanent employment status. Payroll administration Facilitate the application of all government statutory benefits. Process inpatient and outpatient requisites, encompassing but not limited to referral documentation and healthcarerelated leaves of absence. Determine the computation for separating an employee's final compensation and any outstanding receivables. • Make reports such as: ◦ Government Remittances ◦ Payroll Summary CERTIFICATES, TRAININGS AND ASSOCIATIONS • September 14, 2022 Passed, completed, and certified in Google Ads Display • May 23-24, 2019 PMAP 19th Regional Conferece: HR Without Walls - Purposive Inclusion • February 22-23, 2018 Guthrie-Jensen: People Handling Skills Seminar and Workshop - • November 26, 2016 Now I See You Bai: The Body Language Advantage Seminar-Workshop • January 24-31, 2016 Volunteer: International Eucharistic Congress • December 03, 2016 Facilitate: Psychological Society Team Building Activity • July 30, 2016 Facilitate: UDC Team Building Activity and Orientation • November 09, 2015 Leadership Enhancement Workshop for the Engineering Student Council • Vice President: University of Cebu Psychological Society- EDUCATION March 2017 • Bachelor of Arts: Psychology University of Cebu – Sanciangko, Cebu City • Saint Vincent's College – Dipolog City • Dipolog Pilot Demonstration School – Dipolog City March 2013 March 2009 ___________________________________________________________________ CHARACTER REFERENCES Ms. Louise Andrea B. Jumamil HR Generalist BL Sia Holdings, Inc. Magallanes St., Cebu City - Mrs. Marina L. Racoma Administration Head Cebu Bionic Builder Supply, Inc Magallanes, Cebu City - Ms. Lorie Mae Carreos General Manager Sheena Beauhealth & Lifestyle Gorordo Ave., Cebu City -