Kim Karen D.
Castillo
Project Manager
CAREER SUMMARY
PROJECT MANAGER ASSOCIATE
LiveGlam| June 30, 2020 - Present
I am a person of value. Making a difference in
someone else's life is real joy to me.
CONTACT-
live:.cid.4cab278c7ba2a
c34
17 Mercedes Benz
Street, San Pedro City,
Laguna, 4023
EDUCATION
University of Perpetual Help System Laguna
Bachelor of Laws, S.Y-
University of Perpetual Help System Laguna
Bachelor of Arts in Political
Science -)
Biñan Secondary School of Applied Academics
High School -)
South City Homes Academy
Elementary -)
SKILLS
Microsoft office tools literate
Canva
Data mining & collection
Outbound collection
Inbound sales
Planning and scheduling project timelines
Oversee projects and tasks from start to finish
Ensure projects meet deadlines
Track deliverables
Monitors and report on project progress
Monitors production and quality to stakeholders/customers
Communicate with the suppliers and managing client relationships
Meeting budgetary objectives
Calendar Management
Note-taker during meetings
Minimal admin task
ADMIN SUPPORT SPECIALIST
Cube Care | March 10, 2020- June 30, 2020
Answer and direct calls
Maintain contact list
Receive, sort and distribute the mail
Monitor inventory of office supplies
Purchase and manage supplies and equipment.
Organize schedule of the managers
NEW HIRE TRAINER- PROCESS
SLK Global Philippines Inc| April 2019- February 2020
Delivered dynamic training sessions (customer service, soft skills, process training,
refresher training, etc.) across the enterprise to a diverse learning audience.
Ensured effective knowledge transfer via an assortment of teaching techniques,
assessment tools and continuous improvement opportunities.
Identified and assessed training needs to determine gaps for further improvement on
training materials and curriculum to better increase product knowledge and capabilities.
Communication and Culture Training Certified.
Create effective training materials using multiple systems, such as, Microsoft Word,
Microsoft Excel, Microsoft,Powerpoint, Canva.
Data Collection
Setting a positive example through performance leadership.
PROCESS ECXELLENCE| QUALITY AND OSAT ANALYST
EXPERTISE
Project management
Call evaluation
Class management &
Facilitation
SLK Global Philippines Inc| May 2018- April 2019
Real-time Call Monitoring
Call Calibration and Coaching
POC of Central Operations for Quality
Presenting Weekly and Monthly Quality Reports and OSAT Reports
Data Collection
Report writing
Creating decks &
PROCESS ASSOCIATE
SALES SPECIALIT
splashes
SLK Global Philippines Inc| July 2017- May
Concentrix| March 2016- July 2017
Make up Artistry
2018
Answers questions and concerns reu
clients
Responsible in keeping customer’s profile
private
Handled Top US Private Cards (such as
Fifth Third Bank)
Real-time Call Monitoring
Call Calibration and Coaching
POC of Central Operations for Quality
Presenting Weekly and Monthly Quality
Reports and OSAT Reports
Data Collection
