Kim Justin Siangchin

KIM JUSTIN SIANGCHIN - ·-Del Rosario, Naga City, Camarines Sur, 4400, PH VIRTUAL ASSISTANT I am a dedicated, organized, dependable, independent, and adaptive Virtual Assistant that specializes in various tasks such as social media management services, data scraping and data entry tasks, video editing and photo editing services, copy writing services, calendar management tasks, etc. I served more than 2+ years as a call center customer service representative that became the foundation of my current capabilities as a virtual assistant. As of present, I am working hard on fully transitioning in the virtual assistance industry while making sure that I still grow both as a person and as a professional. STRENGTHS AND EXPERTISE Customer Service Data Scraping Social Media Management English Communication Customer Retention Sales Digital Marketing Copy Writing Data Entry Calendar Management Content Creation Attention To Detail PROFESSIONAL EXPERIENCE Data Entry Clerk | General Assistant Barangay Hall Of Del Rosario March 2021 - May 2021 Participated in Naga city local government unit’s summer assistance program for students, working as a general assistant/Data-entry clerk for our town’s community office. Responsible for sorting and organizing confidential biodata submitted by locals and encoding physical documents within the office’s database. Also responsible for accommodating and entertaining customer inquiries and concerns related to creating and processing of government-related documents (business clearance, barangay clearance, cedula, etc.). Customer Service Representative Quantrics Enterprise Inc. July 2021 - January 2023 Worked as a customer service representative for Virgin Telecommunications Canada for nearly 2 years, specializing in customer service, bill investigation, and customer retention for the patrons of the Virgin. In addition, we were also responsible for upselling Virgin’s products to their customers on top of introducing new products for potential customers. Throughout my stay, I carefully maintained top performance for the department while maintaining a good record within the enterprise. Social Media Manager | Business Partner SHOETAKU January 2023 - Present Worked as a part-time social media manager for SHOETAKU until the present. Responsible for creating content for their social media platforms for regular posting, replying to customer-related inquiries in the business’ socials, and designing various posters for their announcements through Canva and Photoshop. In addition, I was also responsible for various sneaker trend-related web research and data entry tasks besides editing video advertisements and scheduling them via Capcut and Meta Business Suite. Virtual Assistant MidMerc L.L.C. May 2023 - August 2023 Worked as a part-time virtual assistant for a small investing firm based in America via Upwork. Responsible for various data entry and data scraping tasks needed to extend the reach of the business. In addition, we were also responsible for generating leads for the company through the use of Facebook and Craigslist. Sales Agent Quantrics Enterprise Inc. September 2023 - January 2024 Worked as a full-time sales agent representative for Quantrics Enterprise Inc., representing Bell Telecommunications Canada. We were responsible for upselling new products to the company’s customers on top of selling various kinds of telecommunication products for Bell’s customers. In addition, we were also responsible for resolving simple technical issues associated with our customers’ equipment and resolving billing issues. Virtual Assistant Partnership+ March 2024 - July 2024 Worked as a part-time virtual assistant for Laviva Virtual Solutions Agency’s client, Partnership+. Responsible for data entry and data scraping tasks in order to identify possible podcast guests. In addition, I was responsible for various web research in order to perform proper background research for prospects and guests. Furthermore, I was also responsible for designing graphics for the company’s social media advertisements via Canva, which will then be strategically scheduled in Meta Business Suite to maximize the organic reach of the content. EDUCATION Ateneo de Naga University Junior Highschool June 2014 - April 2018 Ateneo de Naga University Senior Highschool | Accountancy, Business, and Management Strand June 2018 - April 2020 Ateneo de Naga University | BS Marketing Management January 2022 - Present References are available on request. TOOL PROFICIENCY Trello Google Slides Clickup Microsoft Word Meta Business Suite Microsoft Powerpoint Google Sheets Microsoft Excel Google Docs Discord Canva Adobe Photoshop Hootsuite Adobe Premiere Hunter Capcut ChatGPT Singleview