Kim Joy Vitorillo

KIM JOY S. VITORILLO Virtual Assistant| Detail-Oriented | Proactive | Customer-Centric Profile Reliable and proactive Virtual Assistant with over 3 years of experience supporting businesses through administrative tasks, customer service, and digital engagement. Skilled in email and calendar management, content creation, basic bookkeeping, and social media support. Adept at organizing workflows and providing client-focused solutions. Passionate about helping entrepreneurs succeed while working in a remote, flexible environment. Work Experience --DAVAO CITY, DEL SUR 8001 DAVAO Full time Virtual Assistant REMOTE Provided high-quality customer support through email, chat, and social platforms Managed client calendars, appointments, and inboxes efficiently Created and scheduled social media posts for various platforms Tools & Platforms Google Workspace (Drive, Docs, Sheets, Calendar) Handled basic bookkeeping tasks, including invoice tracking and expense reports Conducted market research and lead generation to support client outreach Performed accurate data entry and database maintenance for business Canva records Trello Supported internal administrative tasks including file organization and QuickBooks online communication CRM Platforms (e.g., HubSpot, Zoho) Gmail & Outlook Zoom Microsoft Office Slack Meta Business Suite, Training and Certifications Social Media Marketing CRM and Customer Support Tools Data Entry and Lead Generation PROFESSIONAL QUALITIES Strong written and verbal English skills Highly organized and able to work independently Adaptable to change and quick to learn new systems Committed to delivering results with minimal Skills Customer Support and Communication Administrative Assistance and Calendar Management Email and Inbox Management Social Media Management and Content Creation Data Entry and Database Maintenance Lead Generation and Online supervision Research Passionate about entrepreneurship and continuous Basic Bookkeeping (QuickBooks, growth Years Experience 5 years- Administrative Assistant 3 years- Customer Support 5 years- Social Media Manager 4 years- CRM 5 years- General VA Excel) CRM and Chat Support Systems Content Writing and Visual Design (Canva)