Kim Irvine

Kim Irvine 3a Darling Close  Vierlanden  Durbanville  Western Cape  South Africa  +27 - - ICT Manager ICT Management, Project Management and Support Personal Summary A multi-skilled ICT Manager with good all-round supervisory and technical expertise, with a 22 year career track record of providing ICT services that have improved systems efficiency and performance by developing scalable solutions! With a demonstrated ability to define and map project scope, specifications, project timeline, resources and budget requirements from point of planning through production. Extensive practical knowledge of complex systems builds, hardware and software testing, PCB testing, network support, technical support, user support and training. Solid leadership skills and adept at communication with management, vendors and internal departments to ensure the smooth running of the ICT systems! Areas Of Expertise Project Management Project Delivery ICT Management ICT Crisis Management Resource Vendor Management Software / Hardware Solutions ICT Procedures & Policies / Crisis Management ERP Systems Management Support & Training ICT Documentation Helpdesk Management IT Internal / External Audits ICT Backup & Disaster Recovery Procedures/Policies  Communications ICT Financial Control /Budget Preparation /Administration  OEM Portals / PLC’s Professional ITIL Foundation V3 Certified Cisco Routing Courses ISO/IEC 20000 Awareness Course Syspro Administration Courses Managing Risk in Projects Course CNE Certified Prince2 Practitioner (doing cert. In Aug 2017) M_o_R (doing cert. In Sep 2017) Various Company Software & Best Practice Courses (Skillsoft) Personal Skills People Skills Leadership Skills Communications Skills Decision Making Skills Management / Project Management Skills Trouble Shooting Skills Work Experience SOUTH AFRICAN ICT MANAGERFull-Time TI AUTOMOTIVE GROUP SYSTEMS SOUTH AFRICAApr 2010 – Present East London, Eastern Cape; South Africa Responsible for the day to day ICT requirements of the company such as user management, trouble shooting, help, data and systems backup and restores (Using VEEAM Backup Solution) Managing the LandDesk Help Desk, Management and Remote Control application and recourses Maintaining desktop applications, local area networks, IT security and telecommunications systems. Managing all ICT related projects for TI South Africa. Duties: Strengthening the IT infrastructure through the implementation of new technologies Management of server software and associated backup routines Administering the ERP system (Syspro) Maintaining the weekly OEM releases downloads from various integrated supply chain solution providers, working with EDI and ODEX files which are pulled into the ERP Maintaining / administrating the automotive customers web access portals for TI South Africa Procurement of IT hardware, software and maintenance products and services Managing the internal & hosted network infrastructure including: firewalls, servers (Data, ERP, WSUS, Email, Proxy, Backup, Domain Controller, Anti-Virus), routers, switches and telephony. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Recommending and implementing improvements and efficiencies. Developing & maintaining the company IT systems, software and databases. Writing documentation for ICT procedures, security, disaster recovery, change control and various user request forms. Maintaining documentation of changes regarding users, functions & systems. Having excellent time management, confidentiality & communication skills. Manage the IT budgets and expenditure on hardware and software. To evaluate, test, advise, manage, implement train and support ICT related projects. Reporting to the European IT Director Maintaining the South African side of the global reporting (Share Point systems) and helpdesk (Cerberus Helpdesk) systems Administering the Hobbit big brother system for TI South Africa Managing and Implementing Changes in the IT Infrastructure as proposed by OEM’s Managing the Internal and External IT Audits and Compliances for South Africa Projects: TI South Africa Network Infrastructure Upgrade (MPLS) TI South Africa Telephone Systems Upgrade (VoIP) / Implementation of a SA Service Desk TI South Africa Machine upgrade to new systems and Windows 7 TI South Africa MS Office upgrade TI South Africa various service pack update rollouts TI South Africa Virtualization and ERP systems upgrade project Various systems integration / updates to accommodate the requirements of OEM’s Work History DATABASE DEVELOPMENT / ICT SYSTEMS MANAGEMENT & SUPPORTContract IC BROKERSSep 2005 – Mar 2010 East London, Eastern Cape; South Africa Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores. Maintaining desktop applications, local area networks and IT security Managing and implementing all IT related projects IC Brokers Developing, maintaining and supporting the Client Policy Database Duties: Strengthening the IT infrastructure through the implementation of new technologies Management of server software and associated backup routines Procurement of IT hardware, software and maintenance products and services Managing the internal & hosted network infrastructure including: firewalls, servers (Data, Email, Proxy, Backup, Domain Controller, Anti-Virus), switches and routers. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Recommending and implementing improvements and efficiencies. Developing & maintaining the company Client Policy Database Having excellent time management, confidentiality & communication skills. To evaluate, test, advise, manage, implement train and support IT related projects. Reporting to the Company Director Managing and Implementing Changes in the IT Infrastructure as proposed by Insurance Suppliers Managing External IT Audits for the company Projects: Developing, Implementation and User Acceptance Testing of the Client Policy Database Installation of the Windows Network – software and hardware Upgrading Desktop and Laptops Hardware and software to network them to the new infrastructure User training on the new Network / PC environment training User training on the Client Policy Database SITE ICT PROJCET MANAGEMENT / THIRD LINE SUPPORTContract TAYLOR WOODROW CONSTRUCTIONApr 2002 – Jul 2005 Southall, London, United Kingdom Responsible for the assessing, scoping, sourcing, quoting to tender of all IT, Telecommunications and Networking Infrastructure for new and or existing Construction Site Projects. Responsible for the day to day IT requirements of the Construction Site Temporary Units, such as user management, trouble shooting, data and systems backup and restores. Maintaining desktop applications, local area networks, IT security, hardware and systems infrastructure for the Construction Site Temporary Units. Managing and implementing all IT related projects for the Construction Site Temporary Units. Duties: Assess and investigate the various Network Infrastructure available at the new Construction Site up for tender Submit Quotes for all the IT Hardware, Software, Infrastructure and Telecommunications for the new Construction Site up for tender. Create the Project Schedule and Projections for time sensitive Installation of the Construction Site Temporary units, which would be submitted to the client, once approved the schedule had to be adhered to, to avoid major penalties. Procurement of IT hardware, software, infrastructure - associated equipment / solutions and telecommunication devices for new and existing Constructions Sites. Managing the rehabilitation and reassignment of any IT and IT related equipment from completed Construction Sites to various other sites were in need of the equipment. Managing, maintaining and supporting my assigned project sites through-out the country Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Recommending and implementing improvements and efficiencies. Having excellent time management, confidentiality & communication skills. To evaluate, test, advise, manage, implement train and support IT and IT related systems to the end users Reporting to the IT Team Manager Managing and Implementing Changes in the IT Infrastructure as proposed by clients Managing External IT Audits and Compliances for site allocated to me. ICT PROJCET MANAGEMENT / THIRD LINE SUPPORTContract NYK LINE EUROPE LTDJun 1999 – Mar 2002 London, United Kingdom Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores Maintaining desktop applications, local area networks, IT security and telecommunications systems. Managing all IT related projects for NYK Line UK. Duties: Strengthening the IT infrastructure through the implementation of new technologies Management of server software and associated backup routines Procurement of IT hardware, software and maintenance products and services Managing the internal network infrastructure including: firewalls, servers (Data, Email, Proxy, Backup, Domain Controller, Anti-Virus), routers, switches and telephony. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Recommending and implementing improvements and efficiencies. Writing documentation for IT procedures, security, disaster recovery and change control procedures. Maintaining documentation of changes regarding users, functions & systems. Having excellent time management, confidentiality & communication skills. Manage the IT budgets and expenditure on hardware and software. To evaluate, test, advise, manage, implement train and support IT related projects. Reporting to the UK Company Director. Managing and Implementing Changes in the IT Infrastructure as proposed by global Managing the External IT Audits and Compliances for the UK Projects: Implementing and Managing the Year 2000 Project Implementing and Managing the MS Mail to Exchange project TI South Africa Machine upgrade to new systems and Windows 7 Implementing and Managing the Firewall / DHCP Servers TI South Africa various service pack update rollouts Implementing and Managing the Novell 4 systems upgrade Implementing and Managing the Desktop and Windows upgrade Implementing and Managing the Head Office Move SITE IT MANAGEMENT / PROJECT TEAM LEADERContract LONDON ELECTRICITYFeb 1996 – May 1999 London, United Kingdom Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores Maintaining desktop applications, local area networks, IT security and telecommunications systems. Managing all IT Special projects for London Electricity, UK Duties: Strengthening the IT infrastructure through the implementation of new technologies Management of server software and associated backup routines Procurement of IT hardware, software and maintenance products and services Managing the internal network infrastructure including: firewalls, servers (Data, Email, Proxy, Backup, Domain Controller, Anti-Virus), routers and switches Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Recommending and implementing improvements and efficiencies. Writing documentation for IT procedures, security, disaster recovery and change control procedures. Maintaining documentation of changes regarding users, functions & systems. Having excellent time management, confidentiality & communication skills. To evaluate, test, advise, manage, implement train and support IT related projects. Reporting to the UK IT Regional Manager. Managing and Implementing Changes in the IT Infrastructure as proposed by the Electricity Board Managing the External IT Audits and Compliances for the UK Projects: Implementing and Managing the systems for the various Electricity projects in various LEB Buildings throughout London Developing, Implementing and Managing the Shorts Gardens Project User Acceptance Testing of the Electricity Privitization systems. Implementing and Managing Server Upgrades from Novell to Windows Server Implementing and Managing the Desktop and Windows upgrade Implementing and Managing the Lotus Notes Domino to MS Exchange Project PROJECT TEAM LEADER / NETWORK ADMINISTRATORContract SHELL SOUTH AFRICAJan 1994 – Dec 1995 Cape Town, South Africa Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores Supporting the AS400 JD Edwards Systems. Implementing and Managing the Novell Network 4 Upgrade. Duties: Supporting end users on the AS400 JD Edwards System Supporting end users on the Windows 97 Desktops Supporting and Troubleshooting the Network, Desktop and Software calls Projects: Implementing and Managing the Novell Network 4 Upgrade COMPUTER SHORT COURSE LECTURERContract EAST LONDON TECHNICAL COLLEGEJan 1993 – Dec 1993 East London, South Africa Responsible for writing and maintaining computer short courses Lecturing daily computer short courses Duties: Writing various Windows, Office, DOS and Lotus short courses Maintaining and updating written material Daily short course Lectures Maintaining of the Short course roster Creation and allocation of short course certificates Managing the External IT Audits and Compliances for the UK ANALYST / PROGRAMMERPermanent BP SOUTH AFRICAJan 1991 – Dec 1992 Cape Town, Western Cape, South Africa Analysis and scripting of the Tanker data and analysis software. Duties: Tanker Data Analysis FOCUS scripting program to capture and reporting of the data REGIONAL SYSTEMS CONSULTANTPermanent PUNCHLINE BUSINESS SYSTEMSOct 1988 – Dec 1990 East London, Eastern Cape, South Africa Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores Consulting with corporate clients on Networking and Systems requirements Maintaining desktop, applications and local area networks for corporate clients. Managing all IT related projects for Punchline Corporate Clients. Duties: Client Assessments and Quotations Implementation and managing the installation of Corporate Client Systems Procurement of IT hardware, software and maintenance products and services Managing and maintaining the Punchline Branches Systems Responsible for hardware and software installation, maintenance and repair. Recommending and implementing improvements and efficiencies. Manage the IT budgets and expenditure on hardware and software. To evaluate, test, advise, manage, implement train and support IT related systems for both Coporate Clients and Punchline Branches Reporting to the South African Company Director. SYSTEMS SUPPORT CONSULTANTPermanent ALKHAN MANAGEMENT SOLUTIONSFeb 1986 – Sep 1988 East London, Eastern Cape, South Africa Responsible for the day to day IT requirements of the company such as user management, trouble shooting, data and systems backup and restores Office Management Consulting with clients on Systems requirements Maintaining desktops and applications for clients. Managing all IT related projects for Alkhan and Clients. Duties: Client Assessments and Quotations Implementation and managing the installation of Client Systems Procurement of IT hardware and software Managing and maintaining the Alkhan Systems Responsible for hardware and software installation, maintenance and repair. Recommending and implementing improvements To evaluate, test, advise, manage, implement train and support IT related systems for the Clients Reporting to the Company Director. Key Skills and Competencies Software:Hardware: Microsoft  Compaq / HP Products Windows 3.x/95/98/2000/XP/● Dell Products Server NT4/2000/2003/2008 Toshiba Office (Pro & Std) 97/2000/2003/2007 Epson Exchange 5.5 / 2003 /2007 Ricoh Vision 2007 / 2010 Kyocera Project 2007 / 2010 Bizhub Office Live Meeting 2003 /2007 Netgear Outlook Cisco IE (most versions) 3Com Sharepoint Zebra Label Printers WSUS Various bar code scanners IIS Security / Training systems Lotus Various UPS Systems Domino Mail and App Server R5 / 4.5 Notes 5.08 CCMail 6.x/8.x Smart Suite Novell Netware 2.x/3.x/4.x/5.x/6.x DHCP 2.x/3.x NFS 3.0 ZEN works 2.3 NDPS NetWare IP NRS Standby Server NDS GroupWise Other Helpdesk Systems – Cerberus, Landesk Management Suite, other HR Systems – PeopleSoft, Reacta 32 Manufacturing Systems Telephone conferencing Systems VM Ware Adobe Software Remote Connection Systems – VNC, Network Connect, 3G software FTP Software / EDI / ODEX Apache Web design packages – DreamWeaver, Flash, Cold Fusion, Action Script , Fireworks, MS FrontPage, other SQL, Access, Perl, PHP, MY SQL, Java HTML, VB6, Sybase, ISAM ERP systems - Syspro 6.0 / 6.1, various other solutions AS400 systems