Kim Fabronero

QUALIFICATIONS: ● ● ● ● ● ● ● ● ​HAS EXPERIENCE IN BPO COMPANIES WITHIN ILOILO SALES (more on sales and client solutions specialist) , BILLING, AND TECHNICAL SUPPORT ​POSSES GOOD INTERPERSONAL AND COMMUNICATION SKILLS WITH CLIENTS, CUSTOMERS AND AGENTS MANAGE MULTI-TASKING EFFECTIVELY FAST LEANER AND ALERT LANGUAGES: ENGLISH, BRITISH ENGLISH, AMERICAN SLANG, HILIGAYNON, TAGALOG QUALIFIED SALES EXPERT WITH EXTENSIVE HARD SELLING TRAINING AND KNOWLEDGE FOR BEST PROMOTING AND SELLING PRODUCTS INCLUDING MARKETING STRATEGIES AND PRODUCT DEMONSTRATION EXCELLENT CUSTOMER SERVICE SKILLS WHO UNDERSTANDS HOW TO ASSES CLIENT NEEDS, EVALUATE SATISFACTION AND MEET QUALITY STANDARDS WORK EXPERIENCE: TRANSCOM ILOILO - COMCAST BILLING, SALES AND ASSISTANT TEAM LEAD (9 MONTHS) TRANSCOM ILOILO – T-MOBILE UK- CUSTOMER SERVICE (5 MONTHS) TELETECH ILOILO- TECHNICAL SUPPORT (5 MONTHS) ONLINE ENGLISH TUTOR (4 MONTHS) VOICELESS TECHNOLOGIES – APPOINTMENT SETTER /SALES REPRESENTATIVE AND ASSISTANT TEAM LEAD (23 MONTHS) UNISHIPPERS – APPOINTMENT SETTER (3 MONTHS) RMS COLLECT PHILS. INC - TECHNICAL SUPPORT FOR BELL CANADA ( 30 MONTHS) SALES EXPERIENCE: ● Assisted clients in choosing the best products and services to meet their facilities’ needs. Provided ongoing technical support for equipment as needed and within warranty parameters. ● Attended trade and sales meetings to track business trends, market conditions, industry developments, and environmental regulations. ● Verified information of potential clients, including licenses, addresses, and credit scores. ● Speak on the phone or in person with clients, answer questions, and address concerns regarding product availability, prices, and credit terms. ·​ ​ Inform customers about warranties, maintenance requirements, delivery schedules, and other information regarding their purchased products. ·​ ​ Reaching quota before MTD and providing data analysis on products for future sales. ·​ ​ Cold calling outbound to residential prospects to introduce products and set appointments. ·​ ​ TECHNICAL SUPPORT EXPERIENCE: ● ● ● ● ● ● ● ● INTERNET TROUBLESHOOTING PROEFFICIENT IN VARIETY OF COMPUTER SOFTWARE HOMEPHONE TROUBLESHOOT ON BOTH COPPER AND FIBER TO THE HOME CONNECTIONS CABLE TECHNICIAN ON BOTH INTERNET AND SATELLITE EXPERT IN BOTH COMPANY AND THIRD-PARTY DEVICES AND STILL WILLING TO GAIN MORE KNOWLEDGE IN THE LATEST TECHNOLOGY THE WORLD HAS TO OFFER EMAIL TROUBLESHOOTING WITH THIRD PARTY APPLICATIONS AND DIRECT SERVER. SLOW CONNECTION TROUBLESHOOTING CREATING DISPATCH TICKETS