Kim Cabidog
Virtual Assistant | Customer Support Specialist | Data Encoder
I have a passion for delivering great customer service. I have vast experience in providing timely,
attentive, positive experience; making sure needs are met in a manner that reflects positively to your
business
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WORK EXPERIENCE
Dagami, Philippines
twitter.com/cabidog_kim
SKILLS
Customer Service Representative
ePerformax Contact Centers and BPO
PROFESSIONAL SPEAKING ABILITY
10/2014 - 12/2018,
DATA MANAGEMENT
Achievements/Tasks
I've worked for eBay as a Customer Service. During my
work, I was able to handle an average of 30 calls in an 8hour shift. I also handled several customer issues such as
product questions, feedback disputes, returns/refunds,
item not received cases, and credit processing issues.
EDUCATION
Computer System and Network Technology
AMA Computer Learning Center (ACLC)
Tacloban, City
Courses
Computer System and
Network Technology
High school degree
Holy Infant College
CUSTOMER SERVICE MANAGER
WEB RESEARCH
vast knowledge on E-COMMERCE PLATFORMS such as Shopify - Zendesk - Freshdesk - Gorgias
OTHER EXPERIENCES
Philippine Long Distance Telecommunications (PhaseII)
Accounts Executive: Handles voice and broadband services.
I had the opportunity to handle most of their existing
clients accounts via email from asking for assistance,
process assistance, activation, questions, inquiries and
update of their subscription, upgrade their current
subscription and do regular monitoring of their services
acquired and sometimes handles irate client who had bad
experiences. My side tasks were to gather new clients via
lead generation doing cold calls and personal meetings
from new clients who inquire via email fill-form company
website and prepare consolidate data for daily, weekly and
monthly report. The assignment were to verify identity,
signatures and identifications cards for validity of acquiring
subscriptions. less
