Kim Cortes

I’m an operations and process improvement professional with over 15 years of experience supporting service delivery, network operations, and business transformation initiatives. Over the years, I’ve built a solid track record of helping organizations improve efficiency, meet SLA targets, and streamline complex workflows.

For the past 4+ years, I’ve specialized in Celonis Process Mining, where I translate large, complex datasets into clear, actionable insights. My work focuses on identifying bottlenecks, uncovering inefficiencies, and driving data-backed decisions that create real business value. I’ve worked across multiple industries, including Oil & Gas, Retail, and Financial Services, supporting both technical and business teams to deliver measurable improvements.

My background in network serv